Identifying Support and Resources

Objective

After completing this lesson, you will be able to contact the proper support resources to resolve any issues while using SAP Marketing Cloud

Support and Resources

Reporting an Incident

If you run into any technical issue, the SAP Support Portal can assist you in real time.

  1. Go to the SAP Support Portal and open Report an Incident. You can also report an incident in SAP ONE Support Launchpad. Log on to the Launchpad with your S-user credentials and find the app in the Solution / Incidents section.
  2. Provide all the required information and submit the incident.
The image demonstrates the process of first accessing the Support portal, and then completing and submitting an incident.

SAP Marketing Cloud Getting Started Documentation

If you want to get more information about the solution, please visit SAP Help Portal at help.sap.com/mkt. You can find various guides such as the Onboarding Guide, Extensibility Guide, Integration Guide, and Administration Guide, which will guide you through your onboarding, extensibility, integration, and implementation procedure.

The image displays the onboarding and implementation resources available on the Help Portal SAP Marketing Cloud page.

SAP Marketing Cloud | SAP Help Portal

Onboarding Tutorials

These tutorials will guide you through the initial implementation and onboarding process that administrators must carry out to set up the SAP Marketing Cloud system.

ExerciseStart Exercise

Additional Marketing Learning Resources

Here is an overview of all enablement resources for SAP Marketing Cloud:

ResourceDescriptionLink
SAP LearningFind free SAP learning offeringslearning.sap.com
Help PortalDocumentation and release informationhelp.sap.com/mkt
Learning JourneyGuided learning paths for different roleshelp.sap.com/learningjourneys

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