Identifying Support and Resources


After completing this lesson, you will be able to:

  • Contact the proper support resources to resolve any issues that may arise while using SAP Marketing Cloud.

Support and Resources

Reporting an Incident

If you run into any technical issue, SAP Support Portal can assist you in real time.

Go to SAP Support Portal and open Report an Incident.

You can also report an incident in SAP ONE Support Launchpad. Log on to the Launchpad with your S-user credentials and find the app in the Solution / Incidents section. Then provide all the required information.

SAP Marketing Cloud Getting Started Documentation

If you want to get more information about the solution, please visit SAP Help Portal at You can find various guides such as the Onboarding Guide, Extensibility Guide, Integration Guide, and Administration Guide, which will guide you through your onboarding, extensibility, integration, and implementation procedure.

SAP Marketing Cloud | SAP Help Portal

Onboarding Tutorials

These tutorials will guide you through the initial implementation and onboarding process that administrators must carry out to set up the SAP Marketing Cloud system.

Additional Marketing Learning Resources

Here is an overview of all enablement resources for SAP Marketing Cloud:

Log in to track your progress & complete quizzes