Introducing Concur Travel workflow

Concur Travel supports the customer in achieving significant savings by integrating corporate discounts and preferred rates directly into the booking environment. This ensures that travelers consistently receive the best pricing available.

By incorporating the customer’s travel policies into the booking process, Concur Travel helps streamline decision-making and ensures that travelers remain compliant with company guidelines. This control creates a more efficient and consistent booking experience.

The customer gains enhanced visibility through clear, simplified travel reporting. These reports allow the organization to monitor booking activity, identify trends, and analyze traveler behavior within the travel program.

Concur Travel adds an important layer of Duty of Care by integrating with third-party technology partners. These integrations support the customer’s ability to locate and communicate with travelers anywhere in the world. Examples include International SOS, Healix Sentinel Tracker, and Terra Dotta Traveler, all accessible via the SAP Concur App Center.

These priorities guide how SAP Concur develops and enhances its travel products, ensuring that the functionality aligns closely with what customers value most.

Now that the primary benefits have been introduced, this lesson will review the components involved in making the travel process work.

This refers to the individual interacting with the travel system. It may be an Administrator, a travel assistant, or a traveler. Regardless of role, this component represents anyone who physically uses the travel site to search, book, or manage travel.

TMCs and fulfillment agencies play a critical role. They provide travel content, issue tickets, and support the overall travel program. Without these partners, Concur Travel would not be able to offer extensive travel inventory or process airline tickets.

A GDS is a massive, worldwide computerized network that connects travel providers, such as airlines, hotels, and car rental companies, with booking tools and travel agencies. Through TMC access, Concur Travel connects to the GDS to search, compare, and book travel services in real time. The GDS serves as a central marketplace for worldwide travel content.

SAP Concur Travel brings all of these components together in one platform. It manages the corporate travel booking process end-to-end and can function on its own or as part of an integrated Travel & Expense ecosystem.

Direct Connect partners provide real-time access to supplier inventory using an API connection. This enables customers to book directly with participating suppliers rather than solely through the GDS, improving the accuracy and richness of the content displayed.

TripIt Pro is a travel planning app that consolidates travel details in a single location and delivers real-time alerts, notifications, itinerary monitoring, airport maps, luggage carousel information, seat alerts, and more. This helps travelers stay informed, organized, and efficient throughout their journey.

App Center partners offer additional services that extend the value of SAP Concur solutions. These apps help simplify travel planning, streamline expense processes, and provide deeper insights into spending. They enhance the traveler experience and support a more effective travel program.

Concur TripLink captures travel reservations with App Center vendors regardless of where they are booked. This ensures that the customer has full visibility into all travel activities, even when bookings occur outside traditional channels.