There are two ways to find a Passenger Name Record (PNR) to reassign an approval request:
- Using Company Admin queue
- Using the Approver Name
Reassigning Requests
Objective
After completing this lesson, you will be able to reassign a request from one person's Approval Queue to another and assign a request when no approver is assigned in Company Administration for Concur Travel.
Approval Request Reassignment
How to Reassign an Approval Request Using Company Admin
Let's look at how to reassign an approval request using Company Admin. Watch the following video demonstration to learn more.
How to Reassign an Approval Request Using the Approver Name
Now that you've seen how to reassign an approver using Company Admin, let's look at reassigning using the approver's name. Watch the following video demonstration to learn more.
Summary
- Reassign approval requests using Company Admin or by searching the approver’s name
- Use Company Admin to open All Queued Requests, select trips, find approver, select, reassign
- Use Approver Name to find approver, view their queue, select requests, choose new approver, reassign
- Use Check all to mass reassign, or select specific trips to reassign
- A new approver receives notification and approves the request in Concur Travel