Configuring Payment Holds

Objective

After completing this lesson, you will be able to configure a payment hold.

Payment Holds Overview

Once an expense report completes the approval cycle and required workflow steps, and is ready for the Processing Payment status, the system evaluates whether to place it on payment hold. During this evaluation, the system checks:

  • Whether the expense report requires receipts.
  • Whether the required receipts have been received.
  • Whether other expense reports meet payment hold criteria based on your organization's payment hold configuration.
The image displays a Receipt Handling page with the Payment Hold Configurations tab highlighted as active. The toolbar highlights three blue buttons: New, Save, and Remove. A single table row is visible and shows these fields: Name “Global Receipt Limit 0”; Report Limit Without Receipts 0; Receipts Grace Period (Days) 0; Editable By *Global; Applies To *Global; Effective Date 05/27/2025; Active No. Other tabs: Receipt Limits, Scan Configurations, Receipt Imaging, and Approved Senders.

If the system determines that the report should be placed on hold, then the hold is placed based on the type of hold.

If the system determines that the report should not be placed on hold, then the expense report proceeds to the Processing Payment status and it is not again evaluated against the payment hold limits during the payment process.

Configure a Payment Hold

To configure a payment hold:

Steps

  1. On the Payment Hold Configurations tab in Receipt Handling, select New.

    The image displays a Receipt Handling page in a web application. The Payment Hold Configurations tab is highlighted as the focus. The New button on the left is also highlighted. A table lists receipt limit settings with columns for Name, Report Limit Without Receipts, Receipts Grace Period (Days), Editable By, Applies To, Effective Date, and Active. One row shows “Global Receipt Limit 0” with global settings, an effective date of 05/27/2025, and Active set to No. Other tabs include Receipt Limits, Scan Configurations, Receipt Imaging, and Approved Senders.

  2. Complete the required fields: Name, Report Limit Without Receipts, Receipts Grace Period (Days), Editable By, Effective Date, and Active. Select Save when you're done.

    The image displays the Receipt Handling page with the Payment Hold Configurations tab in view. A table lists one rule named Global Receipt Limit 0 with zeros for Report Limit without Receipts and Receipts Grace Period (Days), scope set to Global, an effective date of 05/27/2025, and Active set to No. The selected table row appears highlighted. Below the table, two highlighted panels explain the fields Report Limit without Receipts and Receipts Grace Period (Days), each with a brief description and a tip. The New, Save, and Remove buttons appear above the grid, and other tabs include Receipt Limits, Scan Configurations, Receipt Imaging, and Approved Senders.

Summary

  • Payment holds delay expense report payments based on receipt requirements and other criteria.
  • The system checks for required receipts and other payment hold conditions.
  • Holds are applied based on configuration settings.
  • Reports meeting hold criteria are placed on hold; others proceed to payment.
  • Configure payment holds by setting limits, grace periods, and other paramete

Learning

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