Introducing Innovations in the SAP CX AI Toolkit

AI is obviously one of the great topics of our time, and much of the development in this area in a Customer Experience context happens in the CX AI Toolkit. You can use the Shopping Agent in the Toolkit to create the configuration of a shopping agent for your commerce storefront to recommend products to your customers and answer their questions. Find out more here. ​

The Shopping Agent can now tailor product recommendations by filtering your SAP Commerce Cloud inventory based on attributes. For example, you can filter products by region to only show products available in the customer’s location.

By adding subagents, the capabilities of the Shopping Agent can be further extended. This now includes subagents for adding to carts, answering order status questions and to provide availability information based on quantities.

You can now also configure product availability in the Agent Settings of the Shopping Agent. The capability was previously only available in the Shopping Agent API.

When you’re done configuring your Shopping Agent, you can test your Shopping Agent in the Playground. This Playground allows you to validate the agent's behaviors and responses before it's enabled on the storefront for customers.

The Digital Service Agent is a service AI agent that answers inquiries from customers in natural language and only uses business knowledge from specific data sources to answer questions. It can be integrated with the Shopping Agent to further increase the accuracy of responses to distinct customer inquiries.

Beyond these agents, you can also create Custom AI Tools that use SAP Sales Cloud, Service Cloud, Commerce Cloud and Customer Data Platform as sources. You can also relate your prompts to specific entities in your application. For more, please continue here. Related to SAP Commerce Cloud you can now create and publish values for product type attributes.

The Catalog Optimization Agent is in Beta, in November 2025. It helps to maintain and optimize the content of your product catalog to enhance merchandising accuracy and responsiveness. It analyzes product descriptions, attributes, and translations based on predefined quality standards and generates actionable recommendations to improve catalog quality.

To make your Shopping Agent match the tone of your brand when responding to customers, you can now choose the tone the agent is to use.

Creating informative and engaging product descriptions can be time consuming, so we have created the Templates feature to generate product descriptions.

Use this feature for greater flexibility and to align the generated content with your brand's voice and style. With custom templates, you can define specific prompts and guidelines to instruct the SAP CX AI Toolkit on how to generate content that best suits your needs.

The Product Attributes tool now enables you to consider relevant product documents in the generation of product attribute values for existing product attributes.

And while we are speaking about easily generating content, use the new Summary of Product Reviews toolto generate a summary of all the reviews for a particular product. The tool sifts through numerous reviews across timescales to generate a easy-to-consume summary there by reducing your time and effort.

It is not only text-based content that you can create. You can also add text or images as overlays to customize or update your existing product images.

It is also now possible to remove or replace specific objects in an image with the Product Images Tool.

Once you are done working on your images, the publish functionality transfers AI-generated product images from SAP CX AI Toolkit to SAP Commerce Cloud, so you can efficiently update product images in the commerce catalog. You can find more information on integrating SAP CX AI Toolkit and SAP Commerce Cloud here. ​

The Visual Search feature help customers find products in your catalog based on an uploaded image. The feature has now been enhanced with a Visual Information Extraction option that helps to extract information from an image using specific instructions. For more information, please follow this link.

The AI tool Ask About This Product, as the name suggests is used to get information about a product from your catalog and has now been enhanced to include answers generated from product reviews.

Commerce functionalities now accommodate all languages available in the SAP Commerce Cloud Backoffice, expanding beyond the previous limit of 20 supported languages. For setup guidelines, please continue here.

AI Agents can respond to customer inquiries using enterprise data from SAP Customer Experience or responses generated by other SAP CX AI Toolkit tools. To further enhance this capability, the Shopping Agent can now process unstructured data in various formats, such as png, jpg, or pdf. The full list is available here. You can provide this data in SAP Commerce Cloud which then becomes part of the agent's knowledge base.

The Digital Service Agent is now available as REST APIs. Beyond this, there are also new public APIs for SAP CX AI Toolkit features Bulk Product Description, Product Attributes, and Ask About this Product from Reviews.

Developers can find additional guidance here.

Obviously keeping your data clean in different systems is important, so you can now synchronize data between SAP CX AI Toolkit and SAP Commerce Cloud to maintain data consistency. Find more information here.

You can now choose which product attributes to include during the integration of your SAP Commerce Cloud application. You can include the product attributes either while creating a new integration or edit an existing integration.

Administrators can now also integrate custom product models from your Commerce system, which are extensions of the existing product model. Based on the chosen product model, you can configure its associated attributes. For more information, please follow this link. ​

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Should you be using a 3rd party PIM system, you can now integrate SAP CX AI Toolkit with your external system through External PIM System and OCC Configuration.

You can also now update your external PIM configuration to include a URL for adding attribute values to the external data model.