Introducing New Services for SAP Commerce Cloud

This year we introduced a new Search Service, a separate, multi-tenant Software-as-a-Service, integrated with the remaining SAP Commerce Cloud stack. The Search Service is included in all SAP Commerce Cloud editions and has its own scope of service. You can find more information here.

The new SAP Commerce Cloud, open payment framework, enables you to integrate your preferred digital payment service providers intuitively and effectively. There is no need to code, integrate, and deploy extensions to the Commerce codebase. The open payment framework lets you bring your own payment gateways and methods rather than being limited to preset templates. It supports diverse integration patterns, capture methods, and payment workflows, covering cards, alternative payment methods, and more. With a low-code approach, it makes it easy to personalize standard integrations, opening configuration to a broader technical audience beyond developers. The workbench configuration tool provides IDE-style auto-completion and lookups for FreeMarker and JavaScript, simplifying smart field references and reducing errors. For more information, please follow this link.

The SAP Order Management Services solution optimizes order processing efficiency to increase the perfect order rate, enhances customer service by ensuring timely and accurate order fulfillment with improved inventory visibility, and supports a unified view of order processes across multiple order capture channels and fulfillment systems. Our solution facilitates the dynamic allocation/sourcing of inventory to improve order fill rates, reducing manual interventions and improving overall operational responsiveness with lower risk of human error. It’s designed to integrate seamlessly with SAP Commerce Cloud and other commerce or marketplace solutions through its high-scale microservices, enhancing e-commerce capabilities and providing comprehensive order management functionalities to deeply connect demand and supply chain data and processes in a unified manner across physical and digital to drive sustainable and profitable growth.​ It is comprised of four individual solutions that focus on specific order management functions.

• Order Management Foundation, for processing orders
• Order Management for Sourcing and Availability, for sourcing and availability
• Omnichannel Sales Transfer and Audit, for validation and transfer to S/4HANA
• Omnichannel Promotion Pricing, to calculate effective sales prices by applying promotional rules

To save customers’ time and reduce the workload on support teams, we have introduced the SAP B2B Self-Service Portal. It is a lightweight SAP Commerce Cloud implementation designed to offer SAP Cloud ERP customers easy and efficient access to their orders and invoices data.

This portal streamlines business operations and improves customer service by offering access to essential financial documents and order-based information to customers. For more information, please follow this link.

SAP customers can now drive repeat business, motivate continuous engagements, increase market share, and turn customers into passionate advocates with SAP Customer Loyalty Management.

You can tailor your loyalty program to your specific business, then effectively reward your customers and build long-term brand loyalty. Interested? Then find out more here.