It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.
1.
How can a Service Agent collaborate with experts when working on Cases in SAP Service Cloud Version 2?
Choose the correct answer.
2.
What Master Data entities are included in the out-of-the-box packages for integration between SAP Service Cloud Version 2 and SAP S/4HANA Cloud/On-Premise?
Choose the correct answer.
3.
Which AI feature is available when you are using SAP Service Cloud Version 2?