Exploring SAP Service Cloud Version 2

Starting Implementation

Performing Master Data Setup

Creating Service Objects

Setting up Case Management

Configuring Service Elements

Configuring Communication Channels

Overviewing SAP Service Cloud Version 2 Integration

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Knowledge quiz

It’s time to put what you’ve learned to the test, get 3 questions right to pass this unit.

Choose the correct answer.

Maintain Determination Rules.

Create Custom field.

Adding to-do Items.

Maintain E-Mail templates.

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Party Role.

Relationship.

Contact.

Customer Hierarchy.

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Create a new version of a Status Schema.

Use your own Status Dictionary Entries in your Schema.

Change an existing Status Schema.

Assign employees to a Status.

Learning