Managing Correspondence for Customers


After completing this lesson, you will be able to:

  • Generate periodic account statements

Periodic Activities in Receivables Management

Hi there! I’m Carla.

Last month, I got a job at Bike Company, and I now work as an accountant in Receivables Management. I’m using SAP software on a day-to-day basis.

So far, I spend most of my time invoicing and processing payments. However, I have lots of other responsibilities within my role, including:

  • Managing periodic account statements

  • Executing customer account clearing

  • Managing dunning runs

I need foundational knowledge about how to execute these tasks. First, I want to learn more about managing periodic account statements.

Periodic Account Statements

So, what are account statements? What do they include, and how are they generated?

Account Statements:

Statements that provide customers with a comprehensive overview of their transactions and open items.

A customer account statement typically includes:

  • Customer details

  • Invoice data

  • Payment data

  • Clearing data

  • Closing balance

You can generate statements ad-hoc or periodically at a set time.

Business Scenario

As part of her new role, Carla will handle a large customer account for the Bike Company. She must provide a monthly account statement to this customer to ensure an accurate recording of the customer's transactions in receivables management.

Carla needs to learn how to do the following:

  • Set up a job to create a monthly account statement for this customer.

  • Identify the critical parameters of the periodic job.

  • Execute the job.

  • Browse the correspondence history.

How to Generate a Periodic Account Statement

Watch the video to learn how to create periodic account statements using the Schedule Accounts Receivable Jobs app.

Carla’s Summary:

To create periodic account statements, select the Correspondence: Account Statement job template in the Schedule Accounts Receivable Jobs app. Define a recurrence pattern, and use the Advanced Parameters to edit the account statements' content.

These parameters can be as follows:

  1. Specified using a preconfigured variant, or

  2. Set manually in the job template.

Choose the fixed or relative posting range that the statement should cover. Use the Display Correspondence History to access previous statements.

You can find a list of advanced parameters for the relative posting range here:

Correspondence: Account Statement | SAP Help Portal

Create a Customer Account Statement

Practice yourself using the interactive simulation to create a customer account statement.

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