Analyzing the Capabilities of SAP for Me

Objectives

After completing this lesson, you will be able to:

  • Analyze the capabilities of SAP for Me

SAP for Me

The SAP Support Portal enables you to interact with SAP, get immediate guidance on the best solutions for your business, and access essential alerts, metrics, and insights about your SAP product portfolio. 

SAP for Me is your new central entry point for SAP support, replacing the SAP ONE Support Launchpad. It provides a more harmonized and integrated support experience that is simple and intuitive.

SAP for Me simplifies the management of support-related tasks by using digital self-service features to quickly request support and resolve issues, with an end-to-end view of your product portfolio. AI automatically recommends solutions during the Get Support application flow and suggests the most suitable support channel (Expert Chat, Schedule an Expert, or create a case).

Digital Support Experience: SAP for Me

SAP for Me is the new central entry point to SAP support and makes managing support-related tasks more straightforward and efficient.

Overview
  • SAP for Me provides a user-friendly interface and harmonized digital touchpoint for all SAP solutions.
  • Customers and partners can perform support tasks with the Get Support guided assistance and access personalized content in their preferred language.
  • The intelligent search, powered by AI and machine learning, ensures efficient self-service with access to relevant information.
Benefits
  • A central hub for support topics, case management, and integrated support channel suggestions
  • Integrated AI-driven support channel suggestions, such as, create a case, Expert Chat, Ask an Expert Peer, and SAP Community
  • AI-based solution recommendations 
  • Holistic view of SAP orders, licenses, invoices, consumption, and balance statements
Access

Scan the QR codes to download the SAP for Me mobile application.

SAP for Me at a Glance

  1. Search bar
  2. Notifications
  3. Shopping cart
  4. User profile
  5. Personalized home page
  6. Central calendar
  7. Customer and partner dashboards
  8. Feedback slider
  9. Help & Contact Us for more support

SAP for Me Dashboard Capabilities

With SAP for Me, customers can access the following capabilities:

  • Portfolio and Products: Get a 360-degree view of your products, including road maps and innovations.
  • Finance and Legal: Review your SAP orders, licenses, invoices, consumption, and balance statements.
  • Systems and Provisioning: Manage your cloud and on-premise systems, as well as their availability and status.
  • Knowledge and Learning: Explore opportunities to enhance your product skills and oversee learning journeys and trainings.
  • Services and Support: Review support cases and manage maintenance and support topics across your company.
  • Users and Contacts: Access SAP contacts and manage roles in your company with self-service tools.

With SAP for Me, partners can access the following capabilities:

  • Partnerships: View your company and partnership details, including partner tracks, SAP contacts, sell and service authorizations, support authorizations, and grouping.
  • Partner solutions: Find enablement on how to build your own solutions, monitor the status of your developed solutions, and find your AIR key and links to register a new solution.
  • Customer success: Manage your customers by analyzing their license portfolio, cloud consumption, upcoming renewals, orders, and contracts, and manage customer delivery, such as cloud projects, certified consultants, and next-generation cloud delivery migrations.
  • Sales and marketing: Review your business plan, monitor your plan versus actual revenue performance, view and manage comprehensive deal execution, and access sales applications.

Important Notes

SAP for Me is accessible to users at no cost, with the only requirement being an S-user ID or an SAP Universal ID. The features available and their relevance within SAP for Me are contingent upon your specific product portfolio and associated authorizations, with more details accessible through supplementary resources.

‘Case’ is the new name for getting technical help in SAP for Me, formerly known as ‘incident’. For more information read the SAP Knowledge Base Article.

While SAP for Me provides tailored functionality, the SAP Support Portal remains your central resource for general information, including maintenance, support offerings, and other service and support elements. 

Relevant Links

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