Guided Answers
The Guided Answers tool helps you troubleshoot and find solutions to technical problems using a step-by-step guide. SAP experts document exact steps for analyzing issues and make them available. Guided Answers will grow as our products change and accommodate new solutions and troubleshooting scenarios.
Guided Answers – The Perfect Tool to Solve any Complex Problem
The Guided Answers tool is designed to assist you by providing a step-by-step guide to troubleshoot technical problems and solve problems.
SAP experts craft Guided Answers by documenting the steps they take when analyzing an issue or following a specific process. As our experts uncover fresh knowledge, Guided Answers will continuously expand to encompass new solutions and troubleshooting scenarios. The more the Guided Answers tool is utilized, the more intelligent it becomes. It leverages real-time analytics to drive content creation, and the feedback from SAP experts and users, provided anonymously, further enhances Guided Answers.
In addition to using the tool, you can provide us with a quick sentiment rating to express how you feel about a particular solution within Guided Answers. Your feedback is a valuable way to improve the tool's effectiveness.
Self-Service and Case Prevention
Guided Answers offers help by providing a step-by-step guide through an issue or a process.
Overview
- Multiple channel support for finding answers
- Decision-tree concept
- Expands to handle new or unforeseen scenarios
- Captures support engineers' workflows
- Leads to relevant content SAP Knowledge Base Articles, SAP Notes, wikis, and more) for issue resolution
Benefits
- Step-by-step guidance for problem-solving
- Learn product usage and troubleshooting
- Self-guided scenario selection for faster issue resolution
- Faster problem resolution with a user-friendly interface
Access
- Guided Answers on the SAP Support Portal
- Direct access To Guided Answers
- Access Guided Answers through the SAP Support Portal search
Relevant Links
Get more information:
- SAP Knowledge Base Article 2492603 - How to use Guided Answers
- Step-by-step guide: Guided Answers