Explaining the Role and Features of SAP Support Portal

Objectives

After completing this lesson, you will be able to:

  • Explain the role and features of SAP Support Portal

SAP Support Portal

Support for the Intelligent Enterprise

The SAP Support Portal is a renowned hub for support news and provides comprehensive information about support offerings, programs, and services. It also offers access to Real-Time Support channels, tools, and applications. Its straightforward structure encompasses key topic areas that enable support users to navigate the portal effortlessly and access the necessary information.

Self-Service and Case Prevention 

The SAP Support Portal allows you to access support anytime, anywhere. 

Overview

  • The SAP Support Portal centralizes vital support updates and tasks.
  • Six key navigation areas simplify your browsing experience. 
  • Mobile optimization enables support access on any device, anytime. 
  • The SAP Support Portal gives you quick access information and SAP for Me applications. 

Benefits

  • Expanded top tasks for one-click access to support, software downloads, user management, and cloud status
  • Access to knowledge, latest information, and helpful resources  
  • Centralized, efficient search bar on the home page 

Access

Visit the SAP Support Portal and watch the accompanying video for an overview of its features. 

SAP Support Portal Sections

The SAP Support Portal is a central hub for crucial support updates and tasks, ensuring you're always in the know about the latest developments. It's optimized to provide a streamlined and user-friendly digital experience, making it easier to find the information you need. With mobile accessibility, you can access the portal anywhere, anytime, using any device. The portal's navigation is simplified around six key areas:

  • My Support
  • Products
  • Tools 
  • Maintenance 
  • Offerings & Programs
  • Application Lifecycle Management

These sections are designed to help you navigate the portal efficiently and access the support and resources you require.

The My Support section includes the following content: 

  • SAP for Me
  • Get Support
  • Knowledge 
  • Software Downloads
  • Systems & Installations
  • Keys  
  • Users 

The Tools section includes the following content: 

  • Upgrade & Transformation Tools
  • Software Logistics Tools 
  • Troubleshooting Tools 
  • Connectivity Tools 
  • Diagnostic Tools

Relevant Links

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