Knowledge Base - Helping Customers Help Themselves
The SAP Knowledge Base Article service delivers a fantastic support experience to SAP customers. It anticipates their needs, accelerates their path to accurate answers, and provides easy access to expert help.
Knowledge Base
Knowledge base includes advanced search options and features. This empowers you to solve issues independently and more efficiently while effortlessly gaining knowledge.
Knowledge base allows you to search a variety of repositories, including the following:
- SAP Notes
- SAP Knowledge Base Articles
- SAP Community
- SAP Help Portal
- Guided Answers
- SAP Influence (new feature of search functionality in SAP for Me)
Self-Service and Case Prevention
SAP Knowledge Base Articles with search engine indexing
Overview
- Specific topic documents
- Instant publication
- Enriched content with screenshots
- Rating and commenting for SAP Knowledge Base Article feedback
- External search engine compatibility (mobile-responsive design)
Benefits
- Easy access through SAP for Me or search
- Quick topic-specific information
- Self-service translation for SAP Notes and SAP Knowledge Base Articles
Access
- Access SAP Knowledge Base Articles and SAP Notes through S-user via SAP for Me.
- Find SAP Knowledge Base Articles on external search engines, such as Google.
- Configure SAP for Me for e-mail/SMS notifications regarding relevant SAP Notes and SAP Knowledge Base Articles updates. Learn more in this SAP Knowledge Base Article.
What’s the difference between an SAP Note and an SAP Knowledge Base Article?
SAP Note
- 80% of SAP Notes involve coding fixes
- Solve complex technical issues
- Include business issue descriptions and technical solutions
- The implementation tool helps apply coding corrections using SAP Notes
SAP Knowledge Base Article
- Exclude coding corrections for Note Assistant download
- Rich content (screenshots, videos)
- SAP Knowledge Base Article quality ratings
- Google search previews and total views
NoteInclude coding corrections for use in the implementation tool, SAP Notes and SAP Knowledge Base Articles are automatically displayed in 10 languages using machine translation: English, German, Japanese, Simplified Chinese, French, Portuguese, Spanish, Italian, Russian, and Korean. Read more at the SAP Support Portal.
Knowledge Base
Get more information:
- Direct link to the knowledge base
- SAP Knowledge Base Article 2081285 - How to get the best results from a knowledge base search?