Knowledge quiz

It’s time to put what you’ve learned to the test, get 8 questions right to pass this unit.

Q1.

Does Guided Answers provide a step-by-step guide through an issue or process?

Choose the correct answer.

No, Guided Answers only offers general advice.

Yes, Guided Answers offers a step-by-step guide.

No, Guided Answers provides answers but does not guide through issues or processes.

Q2.

Which of the following statements is true about SAP for Me?

Choose the correct answer.

SAP for Me is free of charge.

SAP for Me requires a subscription fee.

SAP for Me is only free during a trial period.

SAP for Me charges based on usage.

Q3.

Which of the following statements is true about the SAP Support Portal?

Choose the correct answer.

SAP software maintenance information is not available on the SAP Support Portal.

SAP Support Portal only provides software download options, not maintenance information.

SAP software maintenance information is available on the SAP Support Portal.

Q4.

What does the support log assistant search for within your files?

Choose the correct answer.

Deployment date

Software version

Known issues and errors that have documented solutions

Project schedule

Q5.

For Guided Answers, which statement of the following is true?

Choose the correct answer.

It is a powerful tool for rapidly implementing specific SAP Notes.

It provides multiple solutions for complex issues.

It is an SAP support channel to receive updates.

Q6.

Which of the following statements about SAP Knowledge Base Articles are true?

There are two correct answers.

They are case specific documents.

They can be downloaded using the note assistant.

SAP Knowledge Base Articles do not have coding corrections.

They are published long time after the answer has been given in the case

Q7.

Which of the following belong to SAP Community?

There are four correct answers.

Questions and Answers

Topics

Blogs

SAP Knowledge Base Articles

SAP Notes

Events

Q8.

The support assistant is accessible via:

Choose the correct answer.

From the support documentation, at help.sap.com

SAP for Me, in the Services & Support dashboard

By posting your questions to @SAPSupportHelp on X

Your SAP product, in the HELP → SUPPORT ASSISTANT drop-down menu

Q9.

SAP for Me is the new central entry point to SAP support, replacing the SAP ONE Support Launchpad.

Choose the correct answer.

False

True

Q10.

What is the availability of SAP for Me on mobile platforms?

Choose the correct answer.

SAP for Me has a dedicated mobile app.

SAP for Me does not support mobile devices.

SAP for Me can only be accessed through a mobile browser.