Product Knowledge
SAP is committed to providing knowledge resources and self-help tools, empowering you to independently resolve issues. Throughout this lesson, we'll focus on applying product knowledge for self-service and case prevention. By the end of the lesson, you'll be well-prepared to utilize support resources effectively. Join us on this journey to enhance your expertise in SAP support.
Benefits of finding your own solution:
- It is much quicker than waiting for an answer via a support case.
- Knowledge is power. Become an expert by learning about the product on your own terms.
Product Knowledge – Where to Find Information about SAP Software
Information about SAP software is available in a number of SAP sources:
- SAP Help Portal
- SAP Learning Journey
- Support by Product
- SAP Learning Hub
SAP Help Portal
Documentation on every SAP product can be accessed via the SAP Support Portal or directly from the SAP Help Portal.
Here, you will find product guides, configuration and implementation guides, installation and upgrade guides, product release notes, supported platforms, and more.
SAP Learning Journey
SAP Learning Journeys are structured visual guides designed to help you complete the learning path for a particular SAP solution.
Support by Product
Support by Product pages make it easy for you to find brief, support-related about specific product versions. This eliminates the need for you to search through numerous SAP websites to find content for your products.
Read more about the support by product pages on the Support by Product overview page.
SAP Learning Hub
Build skills with online training from SAP Learning Hub. Learn your way, in your own time, with 24/7 access to training and social learning from SAP that is relevant to your role.
To learn more, go to SAP Learning Hub.
Relevant Links
Get more information:
- Direct link to SAP Help Portal
- SAP Knowledge Base Article 1921704 – knowledge sources for all SAP software products