Identifying Issues and Recommendations with Support Log Assistant

• Automated analysis of support files for known issues and recommendations
• Powered by the SAP Business Technology Platform, scan log/trace files in your web browser
• Identifies log issues and provides references to relevant SAP Notes and SAP Knowledge Base Articles
• Accessible from SAP for Me in the Services & Support dashboard, either as a standalone tool or during case creation when attaching files

• 24/7 automated expert-level log file analysis
• Accelerated issue resolution without support case opening
• Timesaving through reduced manual log analysis and solution searches
• PDF report of log analysis findings and recommendations

• Examples below show how the support log assistant can be reached in three different ways:
• During case creation, the tool is readily available in the 'Attachments' section.
• Within SAP for Me, the tool can be accessed by choosing Services & Support.
• Connect directly to the standalone support log assistant tool.

Discover how to use the support log assistant effectively for seamless support interactions. See the steps below. 

1. Add log files.
2. To scan files, choose Next.
3. Review raised alerts and suggested solutions.
4. View Analysis Report and Archive Session Files.

Get more information:

• Support log assistant standalone, self-service tool
• Support log assistant video demo
• SAP Knowledge Base Article: 2838708 - Using the support log assistant to automate support-related file analysis
• SAP Help Portal: Support log assistant Wiki
• List of File Types that can be Analyzed