Adding a Corporate Ghost Card

Objective

After completing this lesson, you will be able to add a new Corporate Ghost Card for bookings in Company Administration for Concur Travel.

Add a New Corporate Ghost Card

There are many ways to assign ghost cards to travelers. Typically, only one option is selected per Ghost Card out of the available options listed below:

  • Allow use of this card by travelers using these Travel Configurations - Select one or more travel configurations, if desired. Any traveler in the selected configuration(s) will be able to use this ghost card
  • Custom Attribute (Custom Field) - If True, the Custom Attribute field appears in the Permissions section of Corporate Ghost Cards - If so, the company administrator can assign a ghost card to all users who have the selected custom attribute
  • Org Unit - If True, the Org. Unit/Division field appears in the Permissions section of Corporate Ghost Cards. If so, the company administrator can assign a ghost card to all users who have the selected org unit/division
  • Allow use by Sponsored Non-employee travelers – If true, select the type of sponsored user
  • Users and Groups:
    • ALL Group: Select this option if everyone in the company uses the same card
    • Group: Everyone assigned to the selected group will use this card.

      Note

      Groups cannot be included in a feed. If a customer has a feed to create profiles, you need to add the new travelers to the group.
    • Individuals: Select one or more individuals that will use this card.

Before adding a new corporate ghost card to the Ghost Card Admin, it’s important to update the settings for ghost cards in Company Settings. To learn more about adding a new corporate ghost card, review the following steps.

Steps

  1. Update the ghost card settings as appropriate in Company Admin> Company Settings. Be sure to save your changes before moving on.

    Company Settings (Company-wide settings):

    Screenshot showing options for assigning Ghost Cards in SAP Concur. The options are: by Cost Center (unchecked), by Custom Attribute (checked), and by Org Unit (checked). Each option has an information icon next to it.

    Note

    Ghost Cards can be assigned by Cost Center is no longer in use.
  2. On the Corporate Ghost Card Admin page, select Add New Corporate Ghost Credit Card.

    Screenshot of the Corporate Ghost Card Admin page in SAP Concur. The Add New Corporate Ghost Credit Card button is highlighted. Dropdown menus are available to modify and select corporate ghost credit cards. Navigation menus for Company Admin, User Administration, and Travel Administration are visible on the left.
  3. Enter the information as appropriate and then select Save.

    Screenshot of the Corporate Ghost Card Admin page displaying fields for card name, owner, credit card properties, permissions, billing address, traveler and user group selection, and configuration options. The Save button is highlighted at the bottom of the page.

    Review each labeled graphic and corresponding information to learn more about each of the fields and their options.

    A web form titled Corporate Ghost Card Admin. Number 1 points to a field for Corporate Ghost Credit Card Name. Number 2 points to a dropdown for Owner. Number 3 points to the section labeled Credit Card Properties, which includes card number, card type, and expiration date fields. Number 4 points to a dropdown for All Travelers and related booking options. Number 5 points to a checkbox for Allow GDS Air. Number 6 points to the Billing Address (Optional) section.
    SettingDescription / Action
    1. Corporate Ghost Credit Card NameEnter a unique name for the card.

    Hint

    It is common practice to use a name that is easily identified by users and administrators.
    2. OwnerEnter as appropriate.

    Note

    This option is only available when the site is in Divisional View.
    3. Credit Card PropertiesEnter the Credit Card Number, Card Type and Expiration Date as appropriate.

    Hint

    If the card does not have an expiration date, it is common practice to add a card expiration date several years ahead, for less frequent maintenance.
    4. All TravelersSelect the appropriate option from the drop-down menu.
    1. Select All Travelers if the card applies to profiled and guest travelers
    2. If the card applies to guest travelers only, select Guest Travelers
    3. You still need to assign access to the users using the Permissions section.
    5. CheckboxesWhat this card is used to pay for.
    1. Require for air: Select this option if the card will be used for air reservations
      1. Concur Travel does have the ability to choose between a Ghost and a Profiled card
      2. This option needs to be enabled in Travel System Admin
    2. Allow GDS Air: Select this option if the card will be used for GDS Air
    3. Allow Instant Purchase Carriers: Select this option to allow Instant Purchase Carriers
    4. Allow Travelfusion Bookings: Select as appropriate from the following options:
      1. Never: Select this option if you do not want the Travelfusion bookings to be charged to this card
      2. If CVV is not required: Select this option if you’d like to use this card only when no CVV is required, but most Travelfusion bookings do require a CVV
      3. Always: Select this option if this card can be used for Travelfusion bookings.
    5. Send Pre-Approved (Amadeus only): This option is no longer used
    6. Do not send Airplus card to GDS as guarantee for: If the traveler is using an Airplus card, you can select vendors from the list who do not accept Airplus card as a guarantee
    7. Require for Rail: Select to enable this card to pay for rail tickets.
    8. Require for Hotel: Select to enable this card to use for a guarantee for a hotel
    9. Allow Car: Select to enable this card to use for a guarantee or payment based on the requirements of the car vendor
    10. Allow Ground Bookings: Select to enable this card for ground bookings such as limousines’ bookings
    11. Enable E-Receipts: Select to enable e-receipts for ghost card transactions
    12. Allow Form of Payment API access: Select to enable the Ghost card as payment or guarantee to TripLink Vendors
    6. Billing AddressEnter as appropriate. If there is no address listed for the card it is common practice to use the company’s headquarters.
    A web form titled Permissions. Number 1 points to a field for allowing use of the card by travelers in a specific organizational unit or division. Number 2 points to an attribute name and value filter. Number 3 points to checkboxes for travel configurations like NAI DE, NAI India, and NAI US. Number 4 points to checkboxes for sponsored non-employee travelers such as Contractor, Student/Intern, Candidate for Hire, and Invitational Traveler. Number 5 points to a section for selecting users or groups allowed to use the card, with a list of names and groups and buttons to move selections.
    SettingDescription / Action
    1. Org Unit/DivisionSelect the appropriate org unit from the list. This setting needs to be enabled from the Company Settings page.
    2. Attribute NameSelect the appropriate custom field from the list .
    1. A custom attribute is a profile custom field.
    2. Enable this setting from the Company Settings page
    3. Allow use of this card by travelers using these Travel ConfigurationsWhen selecting a travel configuration, everyone assigned to that travel configuration has access to the card.
    4. Allow use by Sponsored Non-employee TravelersSelect as appropriate. You can select any of the specific types of non-employee travelers available when sponsored guests are enabled for ghost cards.
    5. Users and GroupsSelect as appropriate.
    1. If everyone in the company uses the same card, select ALL Group
    2. You can select groups or individuals to use this card
    3. If a customer has a feed to create profiles, you need to add the new travelers to the group as groups cannot be included on a feed

Summary

  • Update ghost card settings in Company Admin first; assignment by cost center is no longer used
  • Add the card in Corporate Ghost Cards; set name, owner, card details, expiration, and billing address
  • Choose traveler scope and enable usage options for air, rail, hotel, car, ground, e‑receipts, and TripLink
  • Assign access using one method: travel configurations, custom attributes, org units, sponsored guests, users or groups
  • Remember enabling ghost versus profiled choice, Travelfusion rules, and vendor exceptions for AirPlus guarantees