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Discovering SAP Sales and Service Cloud Administration
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Configuring personalization and extensions
Introducing SAP Sales and Service Cloud
Uncovering features and functions of SAP Sales and Service Cloud
10 min
Discovering resources
10 min
Quiz
Preparing for the implementation project
Configuring initial set up
10 min
Identifying Q-Gates steps
10 min
Quiz
Preparing SAP Sales and Service Cloud to meet the customer's needs
Managing fine-tuning activities
10 min
Setting up the sales cycles and phases
10 min
Setting up the sales assistant
10 min
Quiz
Creating and managing business roles
Creating a new employee
10 min
Managing business roles
10 min
Setting up user access rights and restrictions
10 min
Quiz
Managing master data
Discovering accounts and contacts
10 min
Discovering products and internal price lists
10 min
Setting up an organizational structure
10 min
Defining complex territory hierarchy structures
10 min
Quiz
Discovering integration
Integration with SAP S/4HANA and SAP CRM
10 min
Integration with Groupware
10 min
Integration with social media
10 min
Integration with SAP Field Service Management (SAP FSM)
10 min
Quiz
Transferring data to SAP Sales and Service Cloud
Utilizing data migration templates
10 min
Quiz
Configuring personalization and extensions
Setting up workflows and approval processes
10 min
Customizing screens
10 min
Discovering mashups
10 min
Creating extension fields
10 min
Modifying page layouts
10 min
Quiz
Integrating mobile devices with SAP Sales and Service Cloud
Discovering different mobile access options
10 min
Quiz
Utilizing reports and analytics
Exploring the opportunity analysis report and viewing dashboards with KPIs
10 min
Creating custom reports
10 min
Quiz
Preparing to Go Live
Determining go live activities
10 min
After Go-Live
10 min
Quiz
Introducing SAP Sales and Service Cloud
Uncovering features and functions of SAP Sales and Service Cloud
10 min
Discovering resources
10 min
Quiz
Preparing for the implementation project
Configuring initial set up
10 min
Identifying Q-Gates steps
10 min
Quiz
Preparing SAP Sales and Service Cloud to meet the customer's needs
Managing fine-tuning activities
10 min
Setting up the sales cycles and phases
10 min
Setting up the sales assistant
10 min
Quiz
Creating and managing business roles
Creating a new employee
10 min
Managing business roles
10 min
Setting up user access rights and restrictions
10 min
Quiz
Managing master data
Discovering accounts and contacts
10 min
Discovering products and internal price lists
10 min
Setting up an organizational structure
10 min
Defining complex territory hierarchy structures
10 min
Quiz
Discovering integration
Integration with SAP S/4HANA and SAP CRM
10 min
Integration with Groupware
10 min
Integration with social media
10 min
Integration with SAP Field Service Management (SAP FSM)
10 min
Quiz
Transferring data to SAP Sales and Service Cloud
Utilizing data migration templates
10 min
Quiz
Configuring personalization and extensions
Setting up workflows and approval processes
10 min
Customizing screens
10 min
Discovering mashups
10 min
Creating extension fields
10 min
Modifying page layouts
10 min
Quiz
Integrating mobile devices with SAP Sales and Service Cloud
Discovering different mobile access options
10 min
Quiz
Utilizing reports and analytics
Exploring the opportunity analysis report and viewing dashboards with KPIs
10 min
Creating custom reports
10 min
Quiz
Preparing to Go Live
Determining go live activities
10 min
After Go-Live
10 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 4 right to pass this unit.
1.
To use a new page layout, what assignment should be made?
Choose the correct answer.
Page layout assigned to business role
Page layout assigned to master layout
Page layout assigned to employee
Page layout assigned to business user
2.
Select all the uses of the Adaptation Tool.
There are two correct answers.
Add or edit extension fields.
Manage page layouts.
Create business roles and assign to users.
Create mash-ups.
3.
What are the different types of mash-ups available through the SAP Sales and Service Cloud?
There are two correct answers.
Object
HTML
Data
Sales order
4.
In SAP Sales and Service Cloud, which layout needs to be modified for Service Agents to have access to fields that are not visible to other users?
Choose the correct answer.
Page
Master
Global
Business role
5.
What type of condition-based actions can be created for workflow processing?
There are two correct answers.
Update a field on the screen.
Send an email to a contact person.
Navigate to a new screen.
Update the organizational structure.