Introducing SAP Sales and Service Cloud
Preparing for the implementation project
Preparing SAP Sales and Service Cloud to meet the customer's needs
Creating and managing business roles
Managing master data
Discovering integration
Transferring data to SAP Sales and Service Cloud
Configuring personalization and extensions
Integrating mobile devices with SAP Sales and Service Cloud
Utilizing reports and analytics
Preparing to Go Live

Knowledge quiz

It's time to put what you've learned to the test, get 3 right to pass this unit.

1.

What scoping element is not included within the scope of the case study project for Best Run Bikes Company?

Choose the correct answer.
2.

What are the three framework pillar of SAP Active?

There are three correct answers.
3.

Select all that apply for incident handling.

There are two correct answers.
Learning

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