Introducing SAP Sales and Service Cloud
Preparing for the implementation project
Preparing SAP Sales and Service Cloud to meet the customer's needs
Creating and managing business roles
Managing master data
Discovering integration
Transferring data to SAP Sales and Service Cloud
Configuring personalization and extensions
Integrating mobile devices with SAP Sales and Service Cloud
Utilizing reports and analytics
Preparing to Go Live

Knowledge quiz

It's time to put what you've learned to the test, get 4 right to pass this unit.

1.

What type of SAP Sales and Service Cloud data is replicated to SAP S/4HANA?

There are two correct answers.
2.

What additional cloud application can be integrated with SAP Sales and Service Cloud to deliver a great customer experience by listening and engaging with customers via social media?

Choose the correct answer.
3.

What objects are synchronized when implementing Groupware integration?

There are three correct answers.
4.

What can be launched in order to quickly edit transactions in SAP S/4HANA directly from your SAP Sales and Service Cloud account?

Choose the correct answer.
5.

What master data changes are bi-directional between SAP Service Cloud and SAP FSM?

Choose the correct answer.
Learning

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