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Discovering SAP Sales and Service Cloud Administration
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Discovering integration
Introducing SAP Sales and Service Cloud
Uncovering features and functions of SAP Sales and Service Cloud
10 min
Discovering resources
10 min
Quiz
Preparing for the implementation project
Configuring initial set up
10 min
Identifying Q-Gates steps
10 min
Quiz
Preparing SAP Sales and Service Cloud to meet the customer's needs
Managing fine-tuning activities
10 min
Setting up the sales cycles and phases
10 min
Setting up the sales assistant
10 min
Quiz
Creating and managing business roles
Creating a new employee
10 min
Managing business roles
10 min
Setting up user access rights and restrictions
10 min
Quiz
Managing master data
Discovering accounts and contacts
10 min
Discovering products and internal price lists
10 min
Setting up an organizational structure
10 min
Defining complex territory hierarchy structures
10 min
Quiz
Discovering integration
Integration with SAP S/4HANA and SAP CRM
10 min
Integration with Groupware
10 min
Integration with social media
10 min
Integration with SAP Field Service Management (SAP FSM)
10 min
Quiz
Transferring data to SAP Sales and Service Cloud
Utilizing data migration templates
10 min
Quiz
Configuring personalization and extensions
Setting up workflows and approval processes
10 min
Customizing screens
10 min
Discovering mashups
10 min
Creating extension fields
10 min
Modifying page layouts
10 min
Quiz
Integrating mobile devices with SAP Sales and Service Cloud
Discovering different mobile access options
10 min
Quiz
Utilizing reports and analytics
Exploring the opportunity analysis report and viewing dashboards with KPIs
10 min
Creating custom reports
10 min
Quiz
Preparing to Go Live
Determining go live activities
10 min
After Go-Live
10 min
Quiz
Introducing SAP Sales and Service Cloud
Uncovering features and functions of SAP Sales and Service Cloud
10 min
Discovering resources
10 min
Quiz
Preparing for the implementation project
Configuring initial set up
10 min
Identifying Q-Gates steps
10 min
Quiz
Preparing SAP Sales and Service Cloud to meet the customer's needs
Managing fine-tuning activities
10 min
Setting up the sales cycles and phases
10 min
Setting up the sales assistant
10 min
Quiz
Creating and managing business roles
Creating a new employee
10 min
Managing business roles
10 min
Setting up user access rights and restrictions
10 min
Quiz
Managing master data
Discovering accounts and contacts
10 min
Discovering products and internal price lists
10 min
Setting up an organizational structure
10 min
Defining complex territory hierarchy structures
10 min
Quiz
Discovering integration
Integration with SAP S/4HANA and SAP CRM
10 min
Integration with Groupware
10 min
Integration with social media
10 min
Integration with SAP Field Service Management (SAP FSM)
10 min
Quiz
Transferring data to SAP Sales and Service Cloud
Utilizing data migration templates
10 min
Quiz
Configuring personalization and extensions
Setting up workflows and approval processes
10 min
Customizing screens
10 min
Discovering mashups
10 min
Creating extension fields
10 min
Modifying page layouts
10 min
Quiz
Integrating mobile devices with SAP Sales and Service Cloud
Discovering different mobile access options
10 min
Quiz
Utilizing reports and analytics
Exploring the opportunity analysis report and viewing dashboards with KPIs
10 min
Creating custom reports
10 min
Quiz
Preparing to Go Live
Determining go live activities
10 min
After Go-Live
10 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 4 right to pass this unit.
1.
What can be launched in order to quickly edit transactions in SAP S/4HANA directly from your SAP Sales and Service Cloud account?
Choose the correct answer.
SAP ERP Factsheet
SAP Customer Cockpit
NetWeaver Business Client
SAP Cloud for Customer mobile app
2.
What master data changes are bi-directional between SAP Service Cloud and SAP FSM?
Choose the correct answer.
Accounts
Contact persons
Products
Skills
3.
What objects are synchronized when implementing Groupware integration?
There are three correct answers.
Sales Orders
Products
Appointments
Tasks
Emails
4.
What type of SAP Sales and Service Cloud data is replicated to SAP S/4HANA?
There are two correct answers.
Sales orders
Accounts
Business roles
Internal price list
5.
What additional cloud application can be integrated with SAP Sales and Service Cloud to deliver a great customer experience by listening and engaging with customers via social media?
Choose the correct answer.
SAP Analytics Cloud
SAP Field Service Management
Groupware
SAP Cloud for Social Engagement