Differences Between SAP Best Practices and Customer-Driven Integrations
When implementing SAP S/4HANA Cloud Public Edition, you will encounter two primary types of integrations:
- Integrations based on SAP Best Practices: These use preconfigured content found in SAP Signavio Process Navigator and the SAP Help Portal.
- Customer-driven integrations: These either utilize resources from the SAP Business Accelerator Hub or involve entirely custom developments.
The primary differences lie in the location of the resources and the ownership of the integration maintenance.
Using SAP Best Practices is highly recommended whenever a suitable scenario exists. In these cases, SAP provides a prebuilt integration package, integrates it into SAP S/4HANA Cloud Public Edition via the Communication Arrangements SAP Fiori app, and includes detailed setup guides in SAP Signavio Process Navigator.
When SAP provides the integration via SAP Signavio Process Navigator, SAP is responsible for maintaining it through future release upgrades.This approach saves the implementation team time during initial setup and reduces long-term maintenance efforts for the customer.

SAP Best Practices Integrations in SAP Signavio Process Navigator
In SAP Signavio Process Navigator, business processes that require an integration typically include a setup guide alongside the process flow and test scripts.
Configuration experts for each Line of Business (LoB) are responsible for setting up these integrations, as they are considered part of the standard business process configuration. If an integration requirement is identified during the Digital Discovery Assessment or Fit-to-Standard workshops, the LoB consultant must search for relevant content in SAP Signavio Process Navigator.
If you find applicable integration content, follow these steps:
- Download the setup guide.
- Review the prerequisites to identify any required information or technical dependencies.
- Determine if any preparatory activities are necessary before starting the actual integration setup.

SAP Best Practices Integrations in the SAP Help Portal
Not all SAP Best Practices integrations are hosted in SAP Signavio Process Navigator. You can find many additional scenarios in the SAP Help Portal under Extend and Integrate Your SAP S/4HANA Cloud.
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