Knowledge quiz

It's time to put what you've learned to the test, get 4 right to pass this unit.

In what situation does the system propose the products of the product list when working with a service contract?

Choose the correct answer.

The system always proposes the products of the product list when working with a service contract with products maintained in a product list. When the contract is created, when a service order referencing the contract is created and even when the service order is created without reference to the contract.

The system only proposes the products of the product list when starting with a service contract with products maintained in a product list, and then creating a service order as a follow-up step from within the service contract.

The system never proposes the products of the product list when working with a service contract.

The system only proposes the products of the product list when starting with a service contract with products maintained in a product list, and then creating a service order separately without reference to the service contract.

What are the examples of data that can be stored/accessed on item level in a service contract?

There are three correct answers.

Service Level Agreement (SLA) profiles

The responsible service technician

The document number of the billing document request

The object list

A target value/quantity

Which of the following statements characterize a billing plan type assignment for service contract items as used in SAP S/4HANA Service?

There are two correct answers.

A billing plan type can be assigned to a combination of a sales document type (such as BSC (Service Contract BDR)) and a billing type, used for a billing document request (such as SVTB (Cust. Mgmt Service Contract BDR)).

The billing plan type to be used can be determined depending on the business partner, using a field called the Billing Plan Procedure.

The billing plan type to be used is assigned to the transaction type of the service orders, which are released on the service contract.

A billing plan type can be assigned to a combination of a transaction type and an item category.

Which of the following statements characterize regarding billing document requests for service contracts as used in SAP S/4HANA Service?

There are two correct answers.

A billing document request is a sales document with sales document type BSC (Service Contract BDR) and item category CS01 (Service Item eBDR).

Generating billing document requests (BDRs) requires a report called CRMS4_BILLING_BDR_GENERATE to be run.

A billing document request is a billing document with billing type SVTB (Cust. Mgmt Service Contract BDR).

A billing document request (BDR) is automatically generated once a released service order item is saved.

You would like to define a billing plan for a service contract item where you can freely define billing values and dates for your service contract item. What item category for service contracts supports this requirement?

Choose the correct answer.

SCN (Service Contract)

SCNA (SC Itm (Pri. Adptn.))

SCNB (SC Itm (Ad-hoc Bil))

SCNC (Value/Qty Contract)