Managing Writing Assistant

Objective

After completing this lesson, you will be able to review Writing Assistant functionality.

Writing Assistant

The Writing Assistant pulls information directly from Performance Details within each individual competency. This area is comprised of sections called Teaser Levels to identify the spectrum of performance. The SAP SuccessFactors libraries have three teaser levels preconfigured for each competency by default. Depending on the rating scale that is being used for a form, three teaser levels may not be enough, and you may want to add additional levels, or use the Swap button to move levels around.

Screenshot of Performance Details with Add Teaser Level and Swap buttons highlighted.

Teaser Level information is provided to end users who choose to use the Writing Assistant to help them provide feedback in the comment areas from competency sections of forms. For example, after a manager quantitatively rates a candidate using the rating scale, they may select the tab for Writing Assistant, and samples of qualitative feedback based on the competency will be made available.

Screenshot of Accepting Direction in which the Writing Assistant button is highlighted.

You may also edit the coaching advice that is provided through the Writing Assistant. An end user will access the Writing Assistant in a form. The end user is able to select from the teaser levels configured in the competency library and change the narrative between second and third person. As the end user, select the feedback to place, choose Place Text and close out of the window. You may always edit the comments after they are placed into the comment box of the form.

In this screenshot, teaser levels along with the narrative options are displayed.

Manage Writing Assistant and Coaching Advisor

To view the Writing Assistant, navigate to Manage Writing Assistant and Coaching Advisor and select the SuccessFactors 2.1 Competency Library from the list.
Caution
This tool is only used to create and manage Writing Assistant and Coaching Advisor. The competency details are managed in Talent Intelligence Hub.
Select a competency of your choice from the list of competencies. The Performance Details section shows the following:
- Teaser Levels: Improve, Meets, and Exceeds. Levels can be added, deleted, or swapped in their order.
- Teasers: Each of these teasers will include the writing assistant and coaching advice content, and can be placed on the appropriate level, depending on their feedback about a competency to be improved, met, or exceeded the expectations. Teasers can be added, deleted, or moved to a different teaser level, as needed.
To view the Writing Assistant teaser details, select the teaser and find out the descriptions with different tones and persons. Edit as needed.
Add Coaching Advice for specific guiding actions for development or other suggested resources. Locate the Coaching Advice tab within the teaser details.

Explore Performance Details

Business Example

In this exercise, you explore the Performance Details of a competency.

ExerciseStart Exercise

Steps

Navigate to Manage Writing Assistant and Coaching Advisor from the Action Search or the Admin Center.
Select the SAP SuccessFactors 2.1 Competency Library, which has 86 competencies, already with Writing Assistant and Coaching Advisor content.
Select any competency from the list. It shows 10 Items per page by default, but you can navigate through the different pages, or change the Items per page to 100 to show all the library.
From the Meets level, select any hyperlink statement.
Review the pop-up window.
Choose Cancel.
Select the checkbox to the left of the statement you selected from the Meets level in step 5.
Choose Move Selected To..., and select Exceeds.
Choose Add Teaser Level.
Enter a new Teaser Group name.
From your newly created level, choose Take Action.
Select Remove Level.
To exit without making changes, choose Cancel.

Summary

The Writing Assistant tab may be selected when a user is completing a 360 form to help them provide qualitative feedback in the comment areas from competency sections of forms.
Administrators can view and edit the Writing Assistant from Performance Details within each individual competency. This area includes Teaser Levels to identify the spectrum of performance – three teaser levels are preconfigured for each competency in the SAP SuccessFactors libraries by default.

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