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Configuring SAP Sales Cloud Version 2
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Exploring the Configuration of Machine Learning and AI
Exploring the Administrator's Daily Workflow
Identifying Core Responsibilities and Tools for Administrators
38 min
Applying Advanced Configurations and Automation
11 min
Quiz
Configuring Leads, Opportunities, Quotes, Sales Orders and Visits
Maximizing Lead Management Configuration
19 min
Setting Up Opportunity Management
37 min
Elevating Quote Management Configuration
8 min
Deploying Effective Sales Order Management and Configuration
9 min
Exploring Visits Configuration
5 min
Quiz
Configuring Sales Workflows and Operations
Setting Up Pricing Strategies
34 min
Managing Pipeline and Sales Forecasting
21 min
Configuring Call Lists and Planning Strategies
17 min
Setting Up Sales Activities
20 min
Quiz
Exploring the Configuration of Machine Learning and AI
Applying Machine Learning for Intelligent Sales and Lead Scoring
12 min
Exploring the Configuration of Gen AI, CX AI Toolkit, and AI Agents in SAP Sales Cloud Version 2
21 min
Quiz
Boosting Communication and Collaboration
Implementing Microsoft Teams Integrations
4 min
Managing Communication Channels
16 min
Configuring Relationship Intelligence
18 min
Quiz
Configuring the Mobile App
Setting Up the Mobile App Features
25 min
Managing Mobile App Integrations and Security
4 min
Quiz
Exploring the Administrator's Daily Workflow
Identifying Core Responsibilities and Tools for Administrators
38 min
Applying Advanced Configurations and Automation
11 min
Quiz
Configuring Leads, Opportunities, Quotes, Sales Orders and Visits
Maximizing Lead Management Configuration
19 min
Setting Up Opportunity Management
37 min
Elevating Quote Management Configuration
8 min
Deploying Effective Sales Order Management and Configuration
9 min
Exploring Visits Configuration
5 min
Quiz
Configuring Sales Workflows and Operations
Setting Up Pricing Strategies
34 min
Managing Pipeline and Sales Forecasting
21 min
Configuring Call Lists and Planning Strategies
17 min
Setting Up Sales Activities
20 min
Quiz
Exploring the Configuration of Machine Learning and AI
Applying Machine Learning for Intelligent Sales and Lead Scoring
12 min
Exploring the Configuration of Gen AI, CX AI Toolkit, and AI Agents in SAP Sales Cloud Version 2
21 min
Quiz
Boosting Communication and Collaboration
Implementing Microsoft Teams Integrations
4 min
Managing Communication Channels
16 min
Configuring Relationship Intelligence
18 min
Quiz
Configuring the Mobile App
Setting Up the Mobile App Features
25 min
Managing Mobile App Integrations and Security
4 min
Quiz
Knowledge quiz
It's time to put what you've learned to the test, get 5 right to pass this unit.
1.
What is the correct order to configure the Deal Intelligence?
Choose the correct answer.
Configure and Add, Check, Train, Activate, and View.
View, Check, Configure and Add, Activate, and Train.
Activate, Configure and Add, Train, View, and Check.
Check, Configure and Add, Train, Activate, and View.
2.
The Business team at XYZ Pvt. Ltd. wants to see the sentiment field on survey results to determine if the vocabulary used is positive or negative and the degree of positivity or negativity. As an Administrator, which of the following Machine Learning features do you need to configure to address this requirement?
Choose the correct answer.
Profanity check
Machine Translation
NLP Classification
Business Text Intelligence
3.
What steps do you need to take to integrate SAP CX AI Toolkit with SAP Sales and Service Cloud Version 2?
Choose the correct answer.
Configure entity matching rules.
Provide the base URL of the SAP Sales and Service Cloud Version 2 solution in the CX AI Toolkit integration settings.
Define data exchange rules.
Set up the principal propagation.
4.
What is the purpose of the Organization ID in the context of integrating SAP CX AI Toolkit with SAP Sales and Service Cloud Version 2?
Choose the correct answer.
Identify the specific user accessing the system.
Enable the SAP CX AI Toolkit Embedded Panel in SAP Sales and Service Cloud Version 2.
Configure the data exchange between the two systems.
Manage user permissions within the SAP CX AI Toolkit.
5.
Which of the following steps do you need to complete to configure the Email Draft Recommendation?
There are three correct answers.
Activate the Email Drafter
Activate Business Objectives
Select the needed Entities
Configure the Available Prompts
Check the Readiness Report
6.
What configuration do you need to do in SAP Sales Cloud Version 2 to enable the embedded CX AI Toolkit?
Choose the correct answer.
Train the AI Model
Configure the Organization ID
Configure the Organization Unit
Configure the Sales Units