Managing Mobile App Integrations and Security

Once you have downloaded the mobile app, follow the following process to login into app:

• Enter the tenant URL, Username, and Password.
• Choose Sign In.
• Set up a passcode for the application, and choose Continue. Ensure that this is easy to remember.
• Confirm the passcode, and choose Done.
• Optional: Enable biometrics (Face ID/ Touch ID) based on the device you are using. You can use this every time you log in.

Sales cloud version 2 mobile application connects to SAP Sales Cloud Version 2 in the same way as desktop clients. The same URL, username, and password authentication are used. The Business Roles that are assigned by the administrator are applicable on mobile devices too. The mobile client follows the password policy set by the server. Access from mobile devices is enabled by connecting to the back-end system using HTTPS2.

Following are some of the security features for the mobile app :

Passcode Policy:

Unlike desktops, mobile devices are at greater risk of being lost or stolen. Use the security features of your mobile device to avoid unauthorized access to data stored in it.

Use an additional, sufficiently long, PIN (Personal Identification Number) to lock the device. Ensure adequate protection for your business data by using a strong password for device access. As an additional security measure, the application is encrypted with a passcode.

The passcode must:

• Have a minimum length of 8 characters.
• Contain at least one letter in lower case, one in upper case, and a number.

This passcode is used to enable Biometrics (Face ID or Touch ID) on the device to protect the securely stored login data. If you're unable to log in using face or touch ID, you must enter the passcode

Personal Data:

All personal data of the user (username) is stored securely on the device. Uninstalling the application removes all personal information. This includes deletion of JWT tokens.

You cannot access the application on jailbroken devices.

Single Sign-on (SSO):

• Enter the system URL.
• Enable the Use Single-Sign-On switch.
• Select the Go to Single Sign-On button.
• If your Identity Provider supports certificate-based SSO, you are prompted to choose or allow the app to load the certificates installed on your device.
• If your Identity Provider only supports form-based authentication, you are directed to a page where you can key in the username and password to be used for authentication.
• After successful authentication, you are redirected to the app.