Accessing Concur TripLink

Objective

After completing this lesson, you will be able to navigate and access Concur TripLink in SAP Concur.

Accessing Concur TripLink

In this lesson, you will learn how to use Concur TripLink to capture and manage travel bookings made outside of your organization’s travel program, connect frequent traveler accounts, link and manage Concur TripIt Pro, and forward travel plans to ensure they’re integrated into your SAP Concur account.

Note

If your organization has not purchased or enabled Concur TripLink, you will not have access to this feature on your site.

What is Concur TripLink?

Concur TripLink is a solution that captures travel bookings made directly with airlines, hotels, car rental companies, and other travel providers—outside of the organization’s managed travel program—and integrates them into the SAP Concur platform.

This figure outlines the process of connecting a SAP Concur account to a Travel Supplier account for automatic booking synchronization, applying travel policy rules and utilizing corporate rates and payment information during booking.

Accessing Concur TripLink

To access the Concur TripLink page:

  1. Select Home.
  2. Select TripLink.
This figure shows the open navigation menu from a web application, highlighting the Concur TripLink application option under the APPLICATIONS section.

From this page, you can connect your frequent traveler accounts to your SAP Concur account. Once connected, if you book a business trip directly on a travel partner’s website or app, Concur TripLink will automatically add the trip details and receipts (if enabled) to your SAP Concur account.

Enabling a travel program in SAP Concur

To connect travel programs to your SAP Concur account:

  1. Locate the vendor/provider on the list.
  2. Select Add.This figure displays the Concur TripLink interface, showing available programs like American Airlines and Amtrak, with options to enable connections and streamline business travel plans and expense reporting. The Add button to be selected, is highlighted.
  3. Review Terms and Conditions, then select I agree.This figure depicts a pop-up message prompting users to enable connections between their SAP Concur account and frequent traveler programs to receive corporate discounts and simplify expense reporting, with options to agree to terms or consider later.
  4. Enter your Frequent Traveler Number.This figure displays a form for adding a frequent traveler number associated with a American Airlines account, allowing the user to input the number and save or cancel the action.
  5. Select Save.

Disabling a travel program in SAP Concur

To delete a travel program from SAP Concur:

  1. Locate the program on the list.
  2. Select Actions.
  3. Select Delete Program.This figure displays the Manage Connections screen in SAP Concur, showcasing a pending connection status with American Airlines and providing action options such as Cancel, Delete, and Edit for the program.
  4. Confirm the deletion in the pop-up window.This figure is a confirmation dialog box in SAP Concur asking the user if they want to delete a program, which will also remove the frequent traveler number from their account.

The program will be removed.

You also have an option to edit Concur Triplink programs by choosing Edit Program from the Actions dropdown menu.

Additional information: Access TripLink User Guide for more detailed information about Concur TripLink and its features.

What is Concur TripIt Pro?

Concur TripLink users have a complimentary subscription to Concur TripIt Pro. Travelers need to link their SAP Concur account to Concur TripIt. In the Concur TripLink hub, they can either create and connect to a new Concur TripIt account or connect to an existing Concur TripIt account.

This figure illustrates an offer for SAP Concur users to link with Concur TripIt Pro for free, enabling enhanced travel features like flight alerts and gate walking directions.

What are the benefits of Concur TripIt Pro?

Concur TripIt's premium service, Concur TripIt Pro, is packed with additional features that give you a leg up on changes and help you make the most of all your trips.

Concur TripIt Pro will perform the following tasks:

  • Keep you informed on any flight changes.
  • Remind you when to leave.
  • Guide you to your gate, connection, or baggage claim with walking directions and interactive airport maps. Alert you if there's a better seat available, if you're eligible for delay compensation, and so much more.

The 1-minute video below will tell you about benefits of using Concur Tripit Pro app.

How to forward plans and get an itinerary started in SAP Concur

For travel providers that are not yet part of the Concur TripLink network, users can share the itinerary with SAP Concur, allowing visibility for duty of care and reservation management.

To share plans with SAP Concur, users need to do the following:

  1. Have connected their SAP Concur and Concur TripIt accounts.
  2. Forward travel confirmation emails from travel partners to plans@tripit.com.

SAP Concur will automatically merge those segments with Concur Travel or Travel Agency-booked segments and create a consolidated itinerary. The data from these itineraries will also flow through to the expense report and to the management information reporting available to your organization.

Additional information:What is Concur TripIt and how does Concur TripIt work?

Lesson Summary

In this lesson, you navigated to Concur TripLink, learned how to enable or disable a travel program, and explored the benefits of Concur TripIt Pro.

Resources: Legacy Concur Travel, New Concur Travel, and QuickStart Guide

For more information about legacy Concur Travel, new Concur Travel, and the Concur Travel QuickStart Guide, please reference the following resources.

TopicLink

Legacy Concur Travel versus New Concur Travel: Which Version am I Using?

https://dam.sap.com/mac/u/a/8sh4qJV.htm
Concur Travel QuickStart Guidehttps://dam.sap.com/mac/u/a/8sh4qJV.htm

Learning

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