Managing Content in Talent Intelligence Hub (TIH)

Objective

After completing this lesson, you will be able to manage content in Talent Intelligence Hub.

Talent Intelligence Hub

Talent Intelligence Hub enables organizations to maintain people attributes critical for their success. These attributes are stored and maintained in a centralized library known as the Attributes Library. People in the organization can access these attributes and add them to their unique repository of attributes known as the Growth Portfolio.

In this course, we will focus on competencies and skills only, which are the two types supported in Performance and 360 Reviews attribute sections and can be rated in these forms. From the Manage Talent Intelligence Hub administrator tool, we can review the attributes and other relevant content.

Hint

To explore the Talent Intelligence Hub in more detail, as well as the migration of content from other frameworks, general setup and capabilities, and the options to import and export content, you can review the SAP SuccessFactors Platform Administration (HR800) course.

Note

Starting with the 2H 2025 release, Talent Intelligence Hub and Job Profile Builder are available on all new tenants. Growth Portfolio is not enabled by default.

Sections in Talent Intelligence Hub

  • Attributes: All attributes are listed in this tab, and there is a filter capability for searching. The Attributes Library is a repository that allows organizations to define attributes they expect. Organizations can develop talent by enabling people to access these attributes.
  • Attribute Types: The attributes in the library are grouped into individual categories based on the attribute type. For example, all attributes that belong to the skills category can be grouped under the attribute type Skill, whereas the competencies will be grouped under the type Competency. Example of Skill and competency attribute types. Each type has a significant number of attributes.
  • Behaviors: Displays the available behaviors from associated attributes, like competencies. There are also searching options available, and new behaviors can be created or existing ones can be edited.
  • Tags: The Tags, which are used to categorize all the attributes. Talent Intelligence Hub includes three standard tags:
    • Core: Tags that are important and uphold the business value of the organization are labeled as Core tags.

      The Core tag will be used to indicate Core competencies or Core skills within the organization, which could be used to pull these attributes into Performance or 360 Reviews forms as general attribute sections, not dependent on the job role mapping, but applicable to any employee being evaluated.

    • Critical: Tags that are critical to the success of the organization are labeled as Critical tags. These tags are associated to attributes that are unique and critical for the organization.
    • Trending: Tags that are important and preferred by many people in the organization are labeled as Trending tags.

Note

If your organization is using Talent Intelligence Hub, the competency content organized into libraries in the other frameworks (Job Description Manager or Center of Capabilities) might have been migrated into TIH, and all the library names, categories, and groups are reorganized into tags.

The following example shows a list of attributes of type Competency, organized with the tags SuccessFactors 2.1 Competency Library and SuccessFactors Premium Library. These tags refer to the 2.1 Library name and default category that was migrated from Job Description Manager or Center of Capabilities into TIH.

Example shows a list of competencies with the Tags SuccessFactors 2.1 Competency Library and SuccessFactors Premium Library.

Note

Center of Capabilities (CoC) is another framework utilized by organizations on Job Profile Builder to manage competency content. The replacement is Talent Intelligence Hub, although CoC has not been deprecated yet. More information can be found here: Using Center of Capabilities.

Other Sections in Manage Talent Intelligence Hub

  • Proficiency Settings: This section is organized into two sub-options:
    1. Rating Scale: From this menu, rating scales (referred to as Proficiency Level Scales) can be created and edited, as well as being associated to one or more attribute types. When creating a new Proficiency Level Scale, you can define the number of levels (like a 5-point scale will have 5 levels) and determine if the lowest level value will be 0 or 1, if a Too New to Rate value should be included, and provide each level's names and descriptions.
    2. Rating History: From this menu, you can select one or more forms to assign the appropriate rating history type. There are three types of rating history types:
      1. Performance: If the attribute is associated with a Performance or 360 Reviews form template, the attribute is marked as Unrated
      2. Proficiency: If the attribute is associated with a Proficiency form template, the proficiency ratings for the attribute are normalized based on the proficiency level scale you configured. The attribute, along with its normalized ratings, is displayed in the Growth Portfolio. If an attribute is associated with forms of both Proficiency and Performance template types, the ratings in the Performance and/or 360 Reviews form templates aren't considered. Instead, the latest assessed ratings from the Proficiency template are normalized and displayed in the Growth Portfolio.
      3. None: If the rating history type is set to None, the proficiency ratings provided in the Performance and 360 Reviews forms are not considered.
      From the Rating History, Performance and 360 Reviews forms can have a rating history type assigned.
  • Portfolio Settings: From this section, administrators can enable/disable Growth Portfolio for the organization.

Manage Attribute Content in Talent Intelligence Hub

In the following exercise, you will be completing several actions as an administrator to become familiar with the usage of Talent Intelligence Hub.

Steps

  1. Create a custom attribute type to store SAP SuccessFactors SFX Accreditations.

    1. Navigate to Manage Talent Intelligence Hub using Action Search.

    2. Select the Attribute Types tab.

    3. Select Create and add the following details (do not assign a Proficiency Level Scale since this attribute type will not be rated):

      • Name (Singular): SAP SuccessFactors SFX Accreditation
      • Name (Plural): SAP SuccessFactors SFX Accreditations
      • Description: Displays the list of SFX Accreditations that the employee has earned.
      • Status: Active.
      • Proficiency Level Scale: N/A.
    4. Choose Create to save the details.

  2. Check the new custom attribute type details:

    1. On the Attribute Types tab, select the new custom attribute you have created.

    2. Verify that, on the details, there are some system generated parameters: External Code and ID.

      • The External Code is a customer-maintained ID which uniquely identifies this attribute type.
      • The ID is an internal identifier which is used for integration with other modules in SAP SuccessFactors.
    3. Close the details to navigate back to the Attribute Types.

  3. Create new attributes.

    1. Navigate to the Attributes tab.

    2. Select Create to add a new attribute.

    3. Add the following details:

      • Attribute Type: SAP SuccessFactors SFX Accreditation.
      • Name: SAP SuccessFactors Performance Management Expert (SFX).
      • Description: The SAP SuccessFactors Expert (SFX) Knowledge Badge is for SAP SuccessFactors Administrators who have proven they have the knowledge to successfully administer the product for which they are accredited.

        Hint

        Try using the AI-Assisted Writing to enhance the description of the attribute.
      • Status: Active
      • Tags: Trending
    4. Select Create.

  4. Create new Behaviors and map them to a Competency.

    1. Select the Behaviors tab.

    2. Select Create.

    3. Add the following details for the 1st behavior:

      • Name: Accurately recording and managing financial transactions
      • Description: Some of the transactions include processing invoices, tracking expenses and income, and reconciling bank statements.
      • Status: Active
    4. Select Create.

    5. Add a 2nd behavior, choosing Create again from the Behaviors tab, and fill in these details:

      • Name: Analyzing and interpreting financial data
      • Description: Analysis of financial data to create reports, identify trends, and make informed business decisions.
      • Status: Active
    6. Select Create to save these details.

    7. Back to the Behaviors tab, change it to the Attributes tab, to search for a competency.

    8. On the Search by Name filter, type working.

    9. On the Attribute Types filter, select Competency. Choose Go to start searching.

    10. From the available results, select the competency Working with Financial Information.

    11. Select Edit.

    12. Notice that the Behaviors area is empty. Select Add Behavior to continue.

    13. Select both Behaviors that display in the search dialog.

    14. To confirm, select Add.

    15. Choose Save to save all the changes.

Summary

  • Talent Intelligence Hub enables organizations to maintain people attributes that are critical for their success. Attributes are stored and maintained in a centralized library known as the Attributes Library.
  • From the Manage Talent Intelligence Hub administrator tool, we can review the attributes and other relevant content.
  • The Manage Talent Intelligence Hub administrator tool is separated into sections or tabs, including Attributes, Attribute Types, Behaviors, Tags, Proficiency Settings, and Portfolio Settings.