The Help menu offers comprehensive product resources, detailed guides, and troubleshooting tips to help you manage your tasks efficiently. You also have access to various administration tools and support services, ensuring you have the help you need when you need it. The Help menu is available at any time and can be accessed from any page within the SAP Concur system.
- Question mark icon: Select this icon to view the available options within the Help menu.
- Get Assistance: This option includes links to the following: Explore Interactive Help, Chat with a Live Agent, Speak with a Live Support Specialist, Start a Co-Browsing Session.
- Product Resources: This option gives you access to the Help Portal. Based on the services contracted, such as Expense, Travel, and Invoice, you have access to the product help tools.
- Administration Resources: This option gives you access to the administration Help Portal. Based on the services contracted, such as Expense, Travel, and Invoice, you have access to the administration help tools.
- SAP Concur Community: The primary objective of the SAP Concur Community is to serve as a peer-to-peer channel for SAP Concur customers from businesses and industries of all sizes worldwide. Here you can learn, share and network to get the most out of your SAP Concur solutions. End Users can get best practices in Support and FAQs, while Site Administrators will find a wealth of information and best practices organized around each stage of their journey within the Admin Resources section. Use the platform to explore solutions and find answers in the Community Support and FAQs and Product Forums.
- Contact Support: Access this link and open tickets with SAP Concur for technical issues and tasks that customers cannot perform.