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Introducing the AI copilot Joule

Objectives

After completing this lesson, you will be able to:

Explain the functions of Joule.
Get an overview of AI-Assisted Writing in SAP SuccessFactors.

Joule

Joule is the AI copilot that truly understands your business. Joule revolutionizes how you interact with your SAP business systems, making every touchpoint count and every task simpler.

It enables the companion of the Intelligent Enterprise, guiding you through content discovery within the SAP Ecosystem and giving transparent role-based access to the relevant processes from everywhere. This is the one assistant experience, a unified and delightful user experience across SAP’s solution portfolio.

Joule offers conversational interactions between humans and computers to simplify access to information and automate business processes, thus improving both employee and customer satisfaction at scale.

More details about Joule are available on the SAP Help Portal: Joule in SAP SuccessFactors and What is Joule.

This image displays the Joule screen and an example question and Joule response.

AI-Assisted Writing in SAP SuccessFactors Applications

AI-Assisted Writing is an interactive tool using generative AI capabilities to assist employees with writing tasks.
Employees can use the AI-Assisted Writing tool to enhance the quality of the content they write in the text fields in SAP SuccessFactors applications, such as clarity, conciseness, and tone.
For more information about the options available in the AI-Assisted Writing tool, refer to AI-Assisted Writing.

This image shows options for AI-Assisted Writing on the Give Feedback screen

AI-Assisted Writing in SAP SuccessFactors Applications – Example

The AI-Assisted Writing tool offers common options to improve users' content. In this example, it is used to change the tone of performance goals.

This image shows an example of using the AI-Assisted Writing Tool

AI-Assisted Writing in SAP SuccessFactors Applications - Capabilities

The AI-Assisted Writing tool helps to enhance employee experience, optimize productivity, and improve the overall quality of the organization's business communication.

The following are capabilities offered by the AI-Assisted Writing tool:

Uses language processing capabilities to understand the context of a sentence and suggest enhancements in grammar, spelling, vocabulary choices, and phrasing.
Ensures improved readability and a consistent tone (professional, personable, or constructive) to suit the communication needs of different audience groups in the organization.
Provides the options to communicate a message in fewer or more words and transform paragraphs into bulleted lists.
Provides additional actions in the context of the tasks that users perform in their SAP SuccessFactors applications. For example, the AI-Assisted Writing tool provides an additional action in Continuous Performance Management to make feedback actionable.

AI-Assisted Writing in SAP SuccessFactors Applications

The AI-Assisted Writing tool supports module-specific actions.

In the example above for Continuous Performance Management, an extra option makes users' feedback more actionable.
It is currently available for English reviews for the following modules: Performance and Goals; Succession & Development; Opportunity Marketplace.

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