Introducing the Travel Configuration Page
Working with Air Options
Working with Hotel Options
Working with Sorting
Working with Car Options
Working with Rail Connectors
Working with Agency Options
Working with Email Options
Working with Form of Payment Options
Working with Policy Options
Working with Additional Options

Exploring Split Ticketing

Objective

After completing this lesson, you will be able to manage Split Ticketing Options in Concur Travel.

Introduction to Split Ticketing Options

Efficient split ticketing helps you save costs and stay compliant with company travel policies. In Concur Travel, you can split tickets based on available discounts and ticketing arrangements and set up airline discount agreements to allow or restrict discounts when combining flights from different carriers. You control whether discounts apply when mixing fares between the contracted airline and other carriers.

To access the Mixed carriers split ticketing setting on the travel configuration page, use CTRL+F to search for the setting as depicted in the following graphic.

Screenshot shows the travel configuration page. At the top a find/search bar shows the query “spilt” with 1/1 results. A yellow-highlighted line reads “Mixed carriers spilt ticketing: From Schedule Search, using discounts and ticketing arrangements,” showing the typo “spilt” instead of “split.”

The Mixed carriers split ticketing field has three options you can select from. Review each option below to learn more.

From Schedule Search, using discounts and ticketing arrangements

Concur Travel will split tickets only when users select flights from a schedule search and one of the following conditions applies:

  • The fare includes flights on airlines that require ticket splitting
  • The discount configuration or ticketing arrangements specify split ticketing

Note

If a system-wide discount is configured and no airline-specific discount code exists, Concur Travel applies the system-wide discount code to one or both airlines. By default, Concur Travel treats codeshare flights as split unless the ticket arrangements specify otherwise.
From Schedule Search and Price Search, when split is cheaper

Concur Travel splits tickets when users select flights from a schedule search and one of the following applies:

  • The fare includes flights on airlines that require ticket splitting
  • The discount configuration or ticketing arrangements specify split ticketing
  • Concur Travel determines that splitting the fare is cheaper than not splitting

When users select flights from a price search, Concur Travel splits tickets if:

  • The fare includes flights on airlines that require ticket splitting
  • Concur Travel determines it is cheaper to split the fare

Regardless of search type, if a system-wide discount is configured and no airline-specific discount code exists, Concur Travel applies the system-wide discount code to one or both airlines.

From Schedule Search, price without splitting use no discounts

With a schedule search, Concur Travel ignores discounts and ticketing arrangements when users select flights from a schedule search. It does not apply corporate discounts.

With a price search, Concur Travel prices mixed-carrier itineraries without splitting tickets and does not compare split and non-split fares. Corporate discounts are applied.

Note

If multiple discounts apply, Concur Travel prices the entire trip together and uses the first carrier’s discount code if available. A split occurs only if Concur identifies an imperative split. If a system-wide discount is configured and no airline-specific discount code exists, Concur Travel applies the system-wide discount code to one or both airlines.

Enter General Ticketing and CodeShare Ticketing Arrangements

Enabling Mixed Carrier Split Ticketing allows Concur Travel to apply the appropriate air discounts for each carrier involved in a multi-airline or codeshare itinerary, ensuring your organization gets the right savings and meets ticketing requirements.

Now that you’ve seen where to enable the Mixed carriers split ticketing setting on the travel configuration page, you can enter general ticketing and codeshare arrangements. Air discounts are typically tied to specific carriers or fare types.

To access and enter Air Discount General Ticketing Arrangements and Codeshare Arrangements, you need to access the Discounts feature. Review the following step-by-step procedure to learn more about entering ticketing arrangements for air discounts.

Steps

  1. Select the created discount from the Vendor list to edit.

    Note

    To access the General Ticketing Arrangements and CodeShares Ticketing Arrangements fields, you must enter a code in the Discount Code field and then submit the information. After that, you can open the newly created discount and adjust the ticketing arrangement fields.
    Screenshot shows the “View Travel Discounts page. The main area shows “Administering discounts for: Northerly Accounting Inc.” with a dropdown to choose the company travel configuration and a Choose button. Links appear to add a system‑wide air discount, add an air discount, and add a hotel chain discount. An “Air Vendors” table lists two rows: Air Canada with Discount Type “Company preference” and Preference “Preferred,” and Air France highlighted in yellow with Discount Type “Private Fare,” Discount Code “ABC,” Days Advance “0,” and Preference “Preferred.”

  2. Update Ticketing Arrangement field(s) as appropriate.

    Both the General Ticketing Arrangements and CodeShares Ticketing Arrangement fields have the same options available in the dropdown menu:

    • None
    • Allow Only
    • Exclude Only
    Screenshot shows the “Modify Air Contracts page. A yellow-highlighted area at the bottom shows “General Ticketing Arrangements: None” and “CodeShares Ticketing Arrangements: None.” Action buttons at the bottom are Submit, Delete, and Cancel.

    When you select Allow Only or Exclude Only, an option to Add New will appear for the ticketing arrangement as depicted in the following graphic.

    Screenshot shows the Ticketing Arrangement options. On the left are two selector pop-ups with choices None, Allow Only…, and Exclude Only…. The top selector highlights Exclude Only…, and on the right the General Ticketing Arrangements section shows a dropdown set to “Exclude Only” with an Add New link and an empty table with columns Carrier, Operated by, Geographic restrictions, and Action. The bottom selector highlights Allow Only…, and on the right the CodeShares Ticketing Arrangements section has a dropdown set to “Allow Only” with an Add New link and an empty table with the same columns. At the bottom are blue buttons labeled Submit, Delete, and Cancel.

  3. Select Add New for the ticketing arrangement you want to add and then enter the information as appropriate.

    Screenshot shows two sections of the Ticketing Arrangement options: General Ticketing Arrangements and CodeShares Ticketing Arrangements. The General Ticketing Arrangements dropdown is set to “Exclude Only…” and an “Add New” link is highlighted in yellow above an empty table with columns Carrier, Operated by, Geographic restrictions, and Action. The CodeShares Ticketing Arrangements dropdown is set to “Allow Only…” with a yellow-highlighted “Add New” link above another empty table with the same columns. At the bottom are blue buttons labeled Submit, Delete, and Cancel.

    The process for General Ticketing Arrangements and CodeShares Ticketing Arrangements is the same. The only exception is that CodeShares do not include the carrier field. Review the below images and note the differences.

    Two screenshots titled “Split ticketing arrangements.” The left form is labeled “Add Excluded General Ticketing Arrangements for Air France (AF)” and shows a grid with four blank rows and three columns: Carrier, Operated by, and Restriction Type, where each row’s Restriction Type dropdown is set to Worldwide. Blue Save and Cancel buttons appear at the bottom. The right form is labeled “Add Allowed CodeShares Ticketing Arrangements for Air France (AF)” and displays four blank rows with two columns: Operated by and Restriction Type (each defaulting to Worldwide), followed by Save and Cancel buttons.

    When you enter the restriction type, you have the following options:

    • Worldwide
    • Flights within the region of
    • Flights between the region of
    • Flights operating within
    • Flights operating between the countries
    • Flights between airports
    • Flight numbers from

  4. Select Save to save your ticketing arrangements.

    In this example we’re adding American Airlines Worldwide.

    Screenshot shows “Split ticketing arrangements” with the subtitle “Add Excluded CodeShares Ticketing Arrangements for Air France (AF).” The form lists four rows with fields “Operated by” and “Restriction Type,” each dropdown set to Worldwide. The first row has Operated by filled with “AA,” while the remaining rows are blank. Save and Cancel buttons appear at the bottom, with the Save button highlighted in yellow.

  5. When you are finished adding ticketing arrangements, select Submit to save your entries.

    Screenshot shows the “Modify Air Contracts page. Submit (highlighted in yellow), Delete, and Cancel buttons are displayed at the bottom.

Summary

  • Mixed carriers split ticketing controls how Concur Travel splits fares and applies airline discounts across multiple carriers
  • Three setting options: arrangements-only splitting; split when cheaper; schedule ignores discounts, price no splitting applies corporate discounts
  • Configure General Ticketing and CodeShares in Discounts; use Allow Only or Exclude Only and add restriction entries
  • Specify restrictions by region, country, airport, flight numbers, or worldwide; Save each, then Submit to finalize
  • When no airline code exists, system-wide discounts apply; codeshares default to split unless arrangements override
Learning
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