Managing Comments to Agent

Objective

After completing this lesson, you will be able to customize Comments to Agent options on the Travel Configuration Page.

Introduction to the Comments to Agent Settings

The Comments to Agent feature allows the traveler to enter information for the Travel Agent when booking a trip in Concur Travel. Because bookings with a comment must be handled by an agent, most TMCs charge a higher transaction fee for comments to agent in the PNR.

There are two settings on the travel configuration page that apply to the Comments to Agent feature:

  1. Show the Comments to Agent text box
  2. Comments-to-Agent Warning

You can find both settings easily on the travel configuration page using the CTRL+F option on your keyboard to search as depicted in the following graphic.

Composite screenshot showing two highlighted areas of a travel configuration page. At the top of the first panel a browser Find box contains “comments to agent.” One option is highlighted in yellow: “Show the Comments to Agent text box.” The second panel shows another Find box with “comments-to-agent-warning.” A yellow-highlighted section labeled “Comments-to-Agent Warning” contains a checkbox to warn users about costs associated with comments or instructions sent to travel agents, a “Use Default” checkbox with language set to English (US), and sample warning text stating that there may be costs associated with comments made to the agent and prompting users to click OK to continue or Cancel to modify comments.

If the Show the Comments to Agent text box is enabled, the traveler will see a text box on theTrip Booking Information page allowing them to add a comment to the agent at the end of the booking process.

If the Comments-to-Agent Warning setting is enabled, the user will see a warning informing them about the higher service fee costs.

Screenshot shows the “Trip Booking Information” page. Comments for the Travel Agent (optional, note says special requests may incur a higher service fee) highlighted is highlighted in yellow. An instruction block advises pressing Next to finalize and warns that closing may cancel the reservation, while instant-purchase or deposit-required trips will not be cancelled. Bottom row shows buttons: Display Trip, Hold Trip, Previous, Next, and Cancel Trip.

You can set the message as default or customize it by unselecting Use Default, selecting the language from the dropdown menu, and entering the new message in the text box.

Summary

Comments to Agent allows travelers add information for agents during booking. These bookings require agent handling and often incur higher costs. Administrators can enable the text box and the warning, and customize the warning message.

Key points:

  • Comments to Agent lets travelers add notes for agents during trip booking
  • Comments force agent handling and often increase transaction and service fees
  • Enable Show Comments to Agent to display a text box on Trip Booking Information page
  • Enable Comments-to-Agent Warning to inform users about possible higher service fees
  • Customize the warning: deselect Use Default, choose language, and enter a new message

Learning

SAP FacebookSAP YoutubeSAP LinkedIn