Création d'objets de service
- Maintaining Number Ranges for Service Objects2 min
- Configuring Custom Party Roles for Service Objects2 min
- Creating Categories for Registered Products4 min
- Creating a Registered Product in SAP Service Cloud Version 29 min
- Creating a Warranty in SAP Service Cloud Version 25 min
- Managing Installed Bases 29 min
- Using Functional Location and Product Installation Points2 min
- Quiz
Configuration de Case Management
Configuration des éléments de service
Configuration des canaux de communication
Knowledge quiz
It's time to put what you've learned to the test, get 6 right to pass this unit.