Describing Intelligent Services

Intelligent Services leverages tight integration between modules. It gives the ability to predict the next step in an HR transaction to simplify how HR is run.

When events occur in one part of the solution, other areas are made aware of it and can react accordingly. For example, when a manager goes on a leave of absence, their open job requisitions are automatically reassigned, their learning courses are postponed, and their goals are updated, without the need for any manual intervention.

Intelligent Services are designed to connect—and predict—transactions resulting from a change. Intelligent Services give users more end-to-end control over events. This efficiency significantly reduces the involvement and the expense of HR shared services within an organization.

Intelligent Services begin as events that are published in one area of the SAP SuccessFactors HCM solution. Customer-defined rules create a ripple effect throughout the solution.

Any SAP SuccessFactors product can trigger and publish an event, such as manager, employee, and job information changes, employee absences, or new hires and terminations. Any other product, either within SAP SuccessFactors or third-party, can subscribe to any published event. Whenever that event is triggered by the publishing product, those subscribed products automatically receive notification of the event, with information relevant to the change.

In addition, the administrator can use the Event Center dashboard to view event details and monitor event status. Administrators can also configure and manage the external event notifications to facilitate data integration with third-party systems. Detailed documentation of these tools is available on the SAP Help Portal.