Understanding Talent Intelligence Hub

Objective

After completing this lesson, you will be able to set up Talent Intelligence Hub.

Talent Intelligence Hub Overview

Talent Intelligence Hub is a centralized framework that connects individual attributes, strengths, and styles as well as expressive preferences to both people and the experiences throughout SAP SuccessFactors solutions. This framework enables organizations to understand and manage their workforce holistically while supporting the excellence and growth aspirations of their people.

Talent Intelligence Hub enables organizations to maintain people attributes that are critical for their success. These attributes are stored and maintained in a centralized library known as the Attributes Library. People in the organization can access these attributes and add them to their unique repository of attributes known as the Growth Portfolio.

Attributes Library

Attributes Library is a repository that allows organizations to define attributes they expect in their people. Organizations can develop talent by enabling people in the organization to access these attributes. The attributes in the library are grouped into individual categories based on the attribute type. For example, all attributes that belong to the category of skills can be grouped under the attribute type Skill. You can use the Attributes Library to:

  • Create attributes and attribute types.

  • Configure a proficiency level scale for every attribute type.

  • View the proficiency level scale and rating history.

  • Enable or disable the Growth Portfolio for people in the organization.

Growth Portfolio

Growth Portfolio is a unique repository where employees can store their role-specific (cascaded based on the employee's role) and person-specific attributes. Attributes in a portfolio can dynamically change based on a person's preference and aspirations. People in the organization can access attributes from the Attributes Library to add the required attributes to their portfolio. The portfolio enables people to continuously shape and refine a digital picture of their whole self and enables them to see who they're today and to decide what they want to be in the future.

Growth Portfolio uses Artificial Intelligence and machine learning algorithms to recommend suitable skills for employees. An employee can use the Growth Portfolio to:

  • View their skills and competencies based on their current role.

  • Add or reject skills that are recommended by the system.

  • Assign a proficiency level for every capability in the portfolio.

  • Set a high-priority flag for capabilities important for them.

Growth Portfolio integrates with SAP SuccessFactors Opportunity Marketplace to enable people to find relevant opportunities matching their work preferences and work styles.

To see a demonstration of Talent Intelligence Hub, watch this video:

To see a demonstration of Growth Portfolio, watch this video:

Migration and Upgrading to Talent Intelligence Hub

Talent Intelligence Hub (TIH) can be turned on from Upgrade Center, under the Recommended Upgrades section, but before upgrading, there are some prerequisite steps to ensure a successful transition.

There are two possible scenarios when migrating to Talent Intelligence Hub:

  • Migrating from Job Description Manager to Talent Intelligence Hub
  • Migrating from Job Profile Builder to Talent Intelligence Hub

Migration from JDM to TIH

In this scenario, Families and Roles will still be managed from JDM, but Competencies will be migrated to Talent Intelligence Hub. It isn't required to enable Job Profile Builder, and this step could be done at a later stage, if needed, once Talent Intelligence Hub has been already enabled.

Migration from JPB to TIH

In this scenario, Families, Roles, Job Profile content and Competencies and Skill mappings will still be managed from JPB, but Competencies and Skills (Attributes) will be managed from Talent Intelligence Hub. The Center of Capabilities, where Competencies, Competency Libraries, and the Capabilities Portfolio was managed, will no longer be used since it is migrated to Talent Intelligence Hub (Attributes, Attribute Libraries and Growth Portfolio).

Note

Some of these checks in the Check Tool have an option of a Quick Fix. Make sure you have the Allow Check Tool Quick Fix permission granted in Role-Based Permission.

Other Important Considerations

  • Competencies: The standard and custom libraries that were maintained in JDM or Center of Capabilities, are migrated during the upgrade to TIH, and these competencies will be available as Attributes in Attribute Library against Attribute Type=Competency. The different library names, categories, and groups will be converted into Tags.

  • Skills: Even if enabled in JPB (as part of the Skillsplex library), they won't move to TIH, as currently Skill migration from JPB to TIH isn't supported. An error will be retrieved in the Check Tool for the following Check ID: MustNotHaveSkillMappingsWithNullWsmIdCheck.

If you have Skill content in your system, you need to complete the following steps before upgrading to Talent Intelligence Hub:

  1. Backup all your Skills and the associated data (Role-Mapped Skills, Job Profile-Skills, and so on) by using Manage Job Profile Content Import/Export or Import and Export Data tools.
  2. Remove all your Skills associated with roles, families, job profile, positions, and so on from the system, by using the DELIMIT option in the exported skills files.
  3. Delete all Skills by using Manage Job Profile Content or via import, by using the DELETE option.
  4. Upgrade to Talent Intelligence Hub (make sure all the other pre-migration checks are cleared).
  5. Import your backup Skills data. Use Integration Center to import and export data from Talent Intelligence Hub. All the available Integration Center Definitions (ICD) files are located in the SAP Business Accelerator Hub. SuccessFactors Talent Intelligence Hub Library Import Templates. To import Skills into TIH, you need to use the Talent Intelligence Hub Attribute Import ICD file.
  6. Alternatively, you can download the SkillsPlex Attribute Import file from this link: SuccessFactors Talent Intelligence Hub SkillsPlex Import, and select which skills are to be included in Talent Intelligence Hub (which must be imported by using the Attribute Import ICD file mentioned in step 5).

Hint

For additional information about these steps, you can check the following resources:

3361010 - Error with Skills mapped to entities in Job Profile Builder (Check ID: MustNotHaveSkillMappingsWithNullWsmIdCheck) - Talent Intelligence Hub

Importing and Exporting of Talent Intelligence Hub Entities

SAP SuccessFactors Talent Intelligence Hub Integration Center Packages

Permissions in Talent Intelligence Hub

Once Talent Intelligence Hub is successfully upgraded, you can grant the following permissions:

Administrator Permissions - Manage Talent Intelligence Hub Settings

PermissionDescription
View Manage Talent Intelligence Hub SettingsAllows administrators to view the Talent Intelligence Hub settings
Edit Manage Talent Intelligence Hub SettingsAllows administrators to edit the Talent Intelligence Hub settings
Enable Growth PortfolioAllows administrators to enable the Growth Portfolio in the organization

See the following table for permissions for the different objects in the Growth Portfolio. Administrators need most of these permissions to manage Talent Intelligence Hub.

Note

The Growth Portfolio permissions can be granted from the Latest RBP framework only.

Administrator Permissions - Growth Portfolio

ObjectPermissionDescription
AttributeView / Edit / CreateAdministrators can view, edit, or create attributes in the Talent Intelligence Hub content, like a specific competency, skill, language, and so on.
Attribute TypeView / Edit / CreateUsers can view, edit, and create attribute types in the Talent Intelligence Hub content, like certifications, an entity. Specific certifications, like C_THR81 or C_THR82, would be attributes of that attribute type.
Growth PortfolioView / Edit / Create / DeleteAdministrators can manage their own portfolio and add, edit, or delete attributes from intelligent recommendations or their own search throughout the attribute libraries.
Growth PortfolioEdit Proficiency LevelAdministrators can rate their own attributes in Growth Portfolio with this permission.
Growth PortfolioMark as passionateAdministrators can mark their attributes as passionate to indicate these attributes are the most relevant to them.
Proficiency Level ScaleView / Edit / Create / DeleteAdministrators can view, edit, create, and delete the Proficiency Level Scales that are used to evaluate skills, competencies, and other attribute types.
TagView / Edit / CreateAdministrators can view, edit, and create tags to categorize attributes, like critical or core competencies, healthcare skills, and so on.

User Permissions in Talent Intelligence Hub

The following table shows which permissions are needed for users to manage their own Growth Portfolio. Also, managers need the Team View access to see their direct reports' attributes and be able to complete several actions for them.

ObjectPermissionDescription
AttributeViewUsers can view attributes like a specific competency, skill, language, and so on.
Attribute TypeViewUsers can view attribute types like Skills, Competencies or other custom attribute types, such as certifications.
Growth PortfolioView / Edit / Create / DeleteUsers can manage their own portfolio and add, edit, or delete attributes from intelligent recommendations or their own search throughout the attribute libraries.
Growth PortfolioEdit Proficiency LevelUsers can rate their attributes or managers can rate their direct reports' attributes from Team View with this permission.
Growth PortfolioMark as passionateUsers can mark their attributes as passionate to indicate these are the most relevant to them.
Growth PortfolioTeam ViewManagers can access the Team View (Team Portfolio) to see their direct reports' attributes and perform some actions such as adding a new attribute or rating an attribute from a single page.
Proficiency Level ScaleViewUsers can view the Proficiency Level Scales that are used to evaluate skills, competencies, and other attribute types.
TagViewUsers can view tags that categorize attributes, such as critical or core competencies, healthcare skills, and so on.

Configuration of Talent Intelligence Hub Settings

The administrator can access Manage Talent Intelligence Hub Settings from Action search, organized in the following sections:

  • Attributes: Includes a menu to search for attributes, filtered by name, attribute type, status, tags, ID, and so on. From the search results, you can drill down into the attribute details, and edit the details, change status, and edit proficiency levels. Standalone attributes can also be created from this section.
  • Attribute Types: Displays the available attribute types like Competency, Skill, or Language, and see how many attributes exist per each type. Searching options are available, and new attribute types can be created or edit the existing ones.
  • Behaviors: Displays the available behaviors from associated attributes, like competencies. Searching options are available and new behaviors can be created or edit the existing ones.
  • Tags: Displays the available tags that are used to categorize attributes in Talent Intelligence Hub. The content migrated from JDM or JPB/CoC, such as the Competency Libraries (that included categories and groups) are now converted into Tags. Additional tags can be created.

    Note

    Talent Intelligence Hub provides three standard tags: Core, Critical, and Trending.
  • Proficiency Settings: This section is organized into two sub-options:
    • Rating Scale: From this menu, rating scales (referred to as Proficiency Level Scales) can be created and edited, and be associated to one or more attribute types. When creating a new Proficiency Level Scale, you can define the number of levels (like a 5-point scale will have five levels) and to determine if the lowest level value will be 0 or 1, if a Too New to Rate value must be included, and provide a name and descriptions for each level.
    • Rating History: From this menu, you can select one or more forms to assign the appropriate rating history type. There are three types of rating history type:
      • Performance: If the attribute is associated with a Performance form template, the attribute is marked as Unrated.
      • Proficiency: If the attribute is associated with a Proficiency form template, the proficiency ratings for the attribute are normalized based on the Proficiency Level Scale you configured. The attribute along with its normalized ratings is displayed in the Growth Portfolio. If an attribute is associated with forms of both Proficiency and Performance template types, the ratings in the Performance form template aren't considered. Instead, the latest assessed ratings from the Proficiency template are normalized and displayed in the Growth Portfolio.
      • None: If the rating history type is set to None, the proficiency ratings provided in the Performance Management forms aren't considered.
  • Portfolio Settings: From this section, administrators can enable and disable Growth Portfolio for the organization.
Attributes tab includes filters for Skill and Language, with options to create or modify attributes.

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