Keyboard navigation is when keyboard shortcuts are used to navigate a software application. Some people use keyboard navigation only, if they aren't able to use other devices like a mouse or touchscreen. Other people use keyboard navigation for greater speed or efficiency, in combination with other devices.
If you use keyboard navigation, you're probably familiar with many of the standard keyboard shortcuts commonly used by modern software applications. In general, you can use these standard shortcuts in the SAP SuccessFactors application as well. Also, some SAP SuccessFactors pages or features also provide non-standard keyboard shortcuts to make them easier to use.
If you use keyboard navigation and want to see additional onscreen instructions about how to use keyboard shortcuts on different pages, it's recommended that you enable the Enhanced Keyboard Navigation accessibility setting to optimize your experience.
The Enhanced Keyboard Navigation setting isn't required to use keyboard-only navigation. It only provides additional onscreen instructions that aren't visible otherwise. This option can be enabled under the Name Menu → Settings → Accessibility Settings.
Standard Keyboard Controls
In general, the SAP SuccessFactors solution recognizes most standard keyboard shortcuts that are commonly used in modern software applications. The following table lists a few of the most important ones:
| Action | Keyboard Shortcut |
| Move focus forward to the next link or control | Tab |
| Move focus backward to the previous link or control | Shift + Tab |
| Select or activate a control | Spacebar or Enter |
| Close a menu or dialog box | Esc |
| Move focus up and down a list or menu | Up arrow or Down arrow |
Non-Standard Keyboard Controls
Some pages or features in the SAP SuccessFactors application provide more keyboard shortcuts to make them easier to use. The following table gives an overview of these non-standard keyboard shortcuts:
| UI Element | Action | Keyboard Shortcut |
| General navigation | Move focus forward to the first control in the next group of controls | F6 |
| Move focus backward to the first control in the previous group of controls | Shift + F6 |
| People Search | When focused on a person in search results, open and move focus to that person's employee quickcard | Ctrl + Shift + 1 |
| Search the user directory | Ctrl + Shift + 2 |
| Organization Chart | Move focus between peers within the same team | Left arrow or Right arrow |
| Move focus up and down the organization chart, between managers and their direct or matrix reports | Up arrow or Down arrow |
| When focused on a person in the organization chart, expand or collapse the display of their direct or matrix reports | Enter |
| When focused on a person in the organization chart, open and move focus to that person's employee quickcard | Ctrl + Shift + 1 |
| When focused on a person in the organization chart who has multiple managers, open and move focus to a list of their managers | Ctrl + Shift + 2 |
Screen Reader Support and Enhanced Keyboard Navigation for All Users
Enable the personal accessibility settings Enhanced Keyboard Navigation and Enhanced Screen Reader Support globally, for all users who have never manually done so themselves.
- Go to Admin Center → Company System and Logo Settings.
- Select the Enhanced Screen Reader Support and Keyboard Navigation option.
- Click Save Company System Setting.
When this option is enabled, the personal accessibility settings Enhanced Keyboard Navigation and Enhanced Screen Reader Support are enabled for all users who have never manually saved either of these settings themselves. Users who have manually saved either of these settings themselves are not affected. Their personal settings take precedence.
