Aligning SAP Sales Cloud with the CX Portfolio and the Sales Cycle
Recognizing the Basic Features and Functions of the User Interface
Defining the Functional Capabilities of Lead Management
Defining the Characteristics of a Sales Opportunity
Examining Quotation Management Capabilities to Streamline Sales
Preparing Sales Contracts​
Determining the Key Stages in the Sales Order Process
Exploring Activity Management
Planning and Recording Site Visits
Planning and Forecasting Sales
Exploring Pricing Options
Exploring SAP Sales Cloud Add-Ons
Utilizing Reports and Analytics in SAP Sales Cloud

Creating Activities and Activity Lists

Objective

After completing this lesson, you will be able to discover how to create an activity and an activity list to effectively record interactions.

Activity

Creating an Activity

Now, I’ll show you how to Create an Activity

Tips for Creating Activities

Click on each of the icons to get tips on the following: an Appointment Activity, a Task Activity, an Email Activity, and using the phone call feature.​

Activity List

An activity list is a grouping of activities of a certain type. New activities can be created while adding accounts into an activity list.  

The Activity List feature of Activity Management allows you to do the following:  

  • Determine the type of activities created
  • Select multiple items and add accounts or contacts to create activities automatically
  • Schedule or assign generated/uploaded activities
  • Assign/re-assign owner to activities in the list

You can also maintain contracts as a follow-up or related item for an activity or visit.  

Calendar View

Click on each icon to learn more about the Calendar View features.

Successful Customer Relationship Lifecycle

Click on each icon to learn how activities follow customers throughout the sales cycle.