Recall from the previous Design & Settings section that the Rich Text Editor allows you to format text, embed images and videos, and add hyperlinks and dynamic text to your content.
In this section, we will review how to link to other content such as Smart Walk-Thrus and Resources, directly from your SmartTip balloon. A group of links inside a SmartTip balloon is commonly referred to as a Mini Menu.
A Mini Menu is a tailored help menu to better assist users at the point of need - eliminating the need to search through the Player Menu for help.
Watch the video to know more. Note that the video doesn't support audio.
When To Use a Mini Menu
Mini Menus increase user engagement by bringing extra value and quality to your WalkMe solutions. Below are three recommendations for Mini Menu placement:
- On pages where multiple WalkMe solutions can be accessed.
For example, on an opportunity page where users might need help adding a contact, changing the status, or logging notes.
- As a stop check before creating a Support ticket.
For example, provide a list of WalkMe solutions for the top 5 support tickets before the user creates a ticket.
- At the end of a Smart Walk-Thru.
For example, once a user has created an account, provide a list of next steps such as adding a contact, creating another account, or logging a call.
Creating a Mini Menu
The quickest and easiest way to create a Mini Menu is by using a hover SmartTip.
When the user hovers over the SmartTip, which can be designed as you like, they are presented with quick links to other WalkMe Solutions.
Creating this type of Mini Menu is no different than creating a regular SmartTip.
Watch the video to know more. Note that the video doesn't support audio.