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Troubleshooting Digital Experience Analytics

Objective

After completing this lesson, you will be able to troubleshoot common Digital Experience Analytics issues.

DXA Events

How Do I Know That DXA Events Are Being Sent to WalkMe?

DXA events are all the user’s interactions with the website - clicks, inputs, and so on.

The best way is to simulate an event by performing a click in your website and verifying that one single event is being sent.

The tell event, which is the DXA Event, is highlighted.

In the preceding image thetell event exists, therefore DXA Events are being sent.

How to Check DXA Events Are Being Sent

Open your website.
Open the developer tools by clicking F12 (Windows) or Command+Option+I (Mac).
Go to the Network tab.
Perorm a click.
In the Network tab, you will see a tell event being sent. Tell events are the DXA events.
- You may want to clear the network log first by clicking the Clear button (highlighted in the preceding screen capture in the toolbar).
- If a Tell event is sent upon each click, this means that data is being collected.

Element Selector Accuracy

You will need jQuery Selector experience to successfully test Tracked Event's Element Selector accuracy.

You know how to change the Element's Selector when creating Tracked Events, but how do we test the selector?

Step 1: Gather the Element's Selector
When capturing a Tracked Event, gather the JQuery Selector from the Element Selector section.

Step 2: Separately Identify and Test the Element
At this step you will want to act as if you are creating the jQuery Selector from scratch - just like you would use a jQuery Selector for a Smart Walk-Thru step. In the following example below we see that profile class identification highlights the desired element, meaning the Element Selector is accurate.

Step 2: Separately Identify and Test the Element

At this step you will want to act as if you are creating the jQuery Selector from scratch - just like you would use a jQuery Selector for a Smart Walk-Thru step.

In the following example below we see that profile class identification highlights the desired element, meaning the Element Selector is accurate.

Step 3: Perform a Click, and Check the Results
Tracked Event information is collected live, which means you can easily check if a click on your element is working and accurate. Click the element to see the numbers of the tracked events increase by 1 user and 1 interaction.

Step 3: Perform a Click, and Check the Results

Tracked Event information is collected live, which means you can easily check if a click on your element is working and accurate.

Click the element to see the numbers of the tracked events increase by 1 user and 1 interaction.

The Tracked Event information is increased by one.

Summary

You just completed the Getting started with WalkMe Analytics unit!

Congrats on completing this unit!

In this unit, you learned about:

Common Engagement Analytics Dashboards and how to read the data. What Engaged Elements are and how to create them.
How to create custom tracked events using page views and jQuery.
How to troubleshoot common Digital Experience Analytics issues.

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