Criar objetos de serviço
- Maintaining Number Ranges for Service Objects2 min
- Configuring Custom Party Roles for Service Objects2 min
- Creating Categories for Registered Products4 min
- Creating a Registered Product in SAP Service Cloud Version 28 min
- Creating a Warranty in SAP Service Cloud Version 24 min
- Managing Installed Bases 28 min
- Using Functional Location and Product Installation Points2 min
- Quiz
Configuração do Case Management
Configurando elementos de serviço
Configuração de canais de comunicação
Criar objetos de serviço
- Maintaining Number Ranges for Service Objects2 min
- Configuring Custom Party Roles for Service Objects2 min
- Creating Categories for Registered Products4 min
- Creating a Registered Product in SAP Service Cloud Version 28 min
- Creating a Warranty in SAP Service Cloud Version 24 min
- Managing Installed Bases 28 min
- Using Functional Location and Product Installation Points2 min
- Quiz
Configuração do Case Management
Configurando elementos de serviço
Configuração de canais de comunicação
Knowledge quiz
It's time to put what you've learned to the test, get 3 right to pass this unit.