Managing Continuous Feedback Activities

With the latest version of Continuous Performance Management (CPM), a new version of Continuous Feedback can be enabled and will be available in the Main Navigation Menu.

Continuous Feedback displays Feedback Received, Feedback Given, and Requests Sent. Several filtering capabilities are included to identify feedback more efficiently.

Users can drill down into feedback received and link it to an activity.

Request Feedback / Give Feedback can be sent to several people simultaneously.

A more comprehensive interface includes the option to add a Feedback Topic and a set of questions that can be edited before sending to specify more details to the request.

Requesting and giving feedback can also be done from the Home page by selecting the corresponding Quick Action.

The Requests Sent tab includes all requests displayed by status (Request Pending, Feedback Received, Request Declined), including the date and the option to drill down into further details.

Access to the profile card is possible to navigate into the Live Profile.

Administrators can permanently delete feedback that is unsolicited or irrelevant feedback received by others.

The administrator cannot view the feedback content. Feedback to be removed can be searched by receiver name, giver name, topic, or a specific date range.

Deletion of the feedback by the administrator will be permanent and cannot be restored.

Email Notifications apply to modules beyond Continuous Performance Management. These notifications are not configured within the Continuous Performance Management Administrative Console. They are configured in Admin Center under Performance Management or Company Settings under Email Notification Template Settings.

Some notifications will require the Intelligent Services Center (ISC) tool.

You can check more information about Notifications with Continuous Performance Management in the Using Continuous Performance Management guide, available in the SAP Help Portal.

The AI-Assisted Writing tool now offers advanced capabilities that can assist users in providing feedback. These new AI capabilities can be utilized to enhance the quality of feedback text in Continuous Performance and Continuous Feedback. One notable feature of AI-Assisted Writing, unique to Continuous Feedback, is the ability to Make Feedback Actionable, providing constructive suggestions that employees can take immediate action on. Users can deliver prompt, improved, and actionable feedback by leveraging AI-Assisted Writing.

Another AI capability related to Continuous Performance Management is the ability to infer recommended skills to employees through the integration with Talent Intelligence Hub.

Recommending relevant skills to the employees enables them to build their Growth Portfolio with the important skills for their roles. The AI-assisted capabilities extract skills based on the details entered by the employee in the achievements, activities, or feedback section of Continuous Performance Management. The extracted skills are inferred as potential skills the employee might be interested in.

If the inferred skill exists in the Attributes Library of Talent Intelligence Hub, it is displayed as a recommended skill in the employee's Growth Portfolio. Employees can Add the recommended skill to their Growth Portfolio or reject the recommendation. If the inferred skill doesn't exist in the Attributes Library, the skill will be added to the Attributes Library with an Inferred status. Administrators can confirm the skills that are important for organizational use.