A dedicated WalkMe Support team is always ready to assist with any technical question or troubleshoot problems related to WalkMe.
Watch the video to understand how to create a WalkMe Support Ticket.
Our dedicated WalkMe Support Team is always ready to assist with any technical questions or troubleshooting related to the WalkMe product. Support cases are managed through an efficient, user friendly ticketing system located in the WalkMe World Community.
Related Resources
Before creating a technical Support case, we suggest exploring the related resources:
WalkMe World Community | View Article |
Common Troubleshooting Issues | View Article |
You can contact WalkMe Support by creating a case in the WalkMe World Community portal, chat, or in some cases, using WalkMe Builder Assistant or Issue Recorder.
How to Create a WalkMe Support Case
| Step 1: WalkMe World Community |
|---|
Log in to the WalkMe World Community and select contact support on the home page.  |
| Step 2: Contact Support form |
|---|
Fill in the Contact Support form. See our recommendations for best practices for more info.  |
| Step 3: Add Collaborators (optional) |
|---|
Adding collaborators lets additional people help your case or receive case updates. Whoever you add will see case communications and be able to interact directly with the Support Engineer if necessary. To add a collaborator:
 |
| Step 4: Attach a screenshot or file (recommended) |
|---|
 |
| Step 5: Click Submit & we're Done! |
|---|
| You will hear back shortly from our wonderful Support Team about your case! |
Below are a few helpful hints that will help us get a faster resolution with Support by providing them all the context they need.
Depending on the issue, Support may provide instructions for running and collecting a screenshot of WalkMe API commands from your Environment. Common API commands and a full breakdown of how to run them can be found here: How to Take Console Screenshots for Support
No detail is too small. Use this template as a guide.
Support FAQ can be found here.
Sometimes, you have a quick question, would like a quick update, or you simply prefer chat as your communication option. Either way, we have you covered.
Chat from the WalkMe Help Center
Log in to the WalkMe Help Center
Locate the chat button in the bottom right corner of the page.
Enter the subject.
You will be connected to an Agent who will assist with the case.
The figure shows the Chat box from the WalkMe Help Center.
Quick Access from the WalkMe Editor
Log in to the WalkMe Editor.
Click the Question Mark in the upper right corner.
Select the WalkMe World option to be redirected to the WalkMe World Community
Locate the chat button in the bottom right corner of the page.
Enter the subject.
You will be connected to an Agent who will assist with the case.
The figure shows the Quick Access from the WalkMe Editor.
